Introducing New 2024 Formats to Address the Needs of the Rapidly Evolving World

As the Summit expands, MAPconnected stays devoted to crafting and introducing novel thematic tracks and interactive formats, guided by the needs of our industry members and participants.

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2024 Summit Speakers

57 warranty, service and aftercare leaders took part in the 2024 Summit programme across 6 sessions.

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  CEO Eco AutoHarnessing the Benefits of Progress To Pave The Path To Accelerate EV Sales
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  Supplier Relations Analytics PrincipalPlante MoranOEM-Supplier Relationship Influence On Warranty Performance
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  CEOCircuitry.aiLeveraging AI to Optimize Critical Decisions in Service and Warranty
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  Regional Fixed Operations Director Rohrman Auto GroupCharging Forward: Our EV Journey
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  Model e CX Owner Success Manager Ford Motor CompanyMinding The Gap: Reeducating And Reformatting ICE Customer Behaviors To BEV
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  Chief Commercial Officer ViaductShark Tank AI Quality Presentation
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  Return Material Supervisor Daimler Truck North AmericaSimplifAI OEM-Supplier-Dealer Collaboration With Service Intelligence
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  Director of ElectrificationAmphenolGreening the Road Ahead: How Do We Prepare For the Anticipated Obstacles
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  Product Manager PlexRockwell AutomationThe Case For Automated Root Cause Analysis
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  Senior Manager for Supply Chain Logistics at EV Battery Solutions Cox AutomotiveNavigating The Currents Of EV Battery Logistics
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  Quality Manager Technical CenterSogefiIdentifying Supplier & OEM Accountability
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  Solutions Architect Vehicle Services GroupAdvantage TechnicalGetting The Right Support To The Dealer: The Evolution Of Technical Assistance
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  Global Customer Care Performance & Strategy DirectorStellantisUsing GenAI To Enhance The Customer Experience
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  Portfolio Manager Quality And Service SolutionsSASTelematics, Predictive Maintenance, & Remote Diagnostics​ Across The Full Claim Lifecycle
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  Fire MarshalCity of Detroit1st Responders Guide: EV Battery Risks and Solutions
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  Host & ProducerEVs For Everyone
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  PublisherWarranty WeekExploring New Impacts On Claims And Warranty Accruals
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  North America Recall Manager Ford Motor CompanyDealer Behavior with Recalls
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  Vice President Quality Products & Services AIAGNew APQP & Control Plan – Are You Ready?
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  Former Manager, Service OperationsTeslaRevolutionizing The Warranty Service Lifecycle Management Using Generative AI For Disruptive Innovation
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  Director Customer Quality EngineeringBridgestone AmericasThe Curse of AI Island: Do the Treasures Promised by AI Adoption Really Exist?
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  Senior Group Manager Dealer Tech SupportHyundai Motor AmericaHyundai’s Preemptive Tech Support Strategy
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  former Global Lifetime Warranty ChiefFord Motor CompanyField Services Connected Data: The Data Is Already There. Why Can't We Connect the Dots?
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  Remote Operations DirectorBozard Ford LincolnDriving Collaboration: Building a Unified Telematics Platform
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  Director Major Accounts DirectorMidtronicsExploring New Aftersales Services To Boost Consumer Confidence & Maximize Profitability
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  IoT & Data LeaderTavantSuspect Claim Detection
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  Manager GPSC Warranty PerformanceGeneral Motors
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  EV Platform ManagerMidtronicsAccurately Diagnosing EV 12V Batteries: Supporting Warranty Control, Reliability, and Service Efficiency
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  Chief of Staff and Founding Team MemberAmberEV Service & Diagnostic Trends
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  Director of Automotive Product MarketingExperianAre You Ready To Market to EV Buyers?
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  Principal and Chief Engagement OfficerMentor SystemsLeveraging AI to Optimize Critical Decisions in Service and Warranty
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  Vice President, Vehicle Services GroupAdvantage TechnicalHyundai’s Preemptive Tech Support Strategy
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  National Warranty ManagerGeneral MotorsDealer Behavior with Recalls
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  Client Services DirectorMarketSourceDecoding Older Vehicle Recall Repair Rate Insights
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  Lead Solutions Architect ViaductFrom Data Wrangling To Problem Solving: How To Prevent Vehicle Failures Before They Occur
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  Service ManagerBowman Auto GroupGoing From One To Two EVs A Month In 2019 To Roughly 30 New Model Sales Per Month!
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  Assistant Manager Warranty AdministrationGeneral MotorsEnhancing the Warranty Lifecycle For Stakeholders
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  Chief Development Officer BizzyCarIns & Outs Of Expanded Remote Services
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  Sr. Director Customer Success UVeyeIns & Outs Of Expanded Remote Services
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  former Global Warranty Strategy Manager, Ford Motor Company MR Insights From Operational Burden to Strategic Advantage Workshop
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  MemberBush SeyferthWell.... That’s Settled. Or Is It? Resolving Warranty And Cost Recovery Disputes
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  Director, Global Business Solutions Tweddle GroupGuided Diagnostics: Pros And Cons 
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  Vice President Field Services Xalt Energy Freudenberg e-Power SolutionsBridging Silos: Data Flow From Factory To Field
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  Director Disputes Claims & InvestigationsStoutEmerging Trends In Warranty & Recall
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  Senior Sales Director PTCLunch Sponsor
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  CEO ESSPI1st Responders Guide: EV Battery Risks and Solutions
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  CEO & Founder BizzyCarYour Game Plan For Recall Success
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  Enterprise Business ArchitectTavantTurning Data Into Foresight: How Valmont Uses Early Warning To Redefine Warranty And Field Support
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  Field Academy CoachFord Motor CompanyMinding The Gap: Reeducating And Reformatting ICE Customer Behaviors To BEV
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  Global Supplier Quality Manager General MotorsNew APQP & Control Plan – Are You Ready?
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  Warranty Associate DirectorInternational MotorsThe Warranty Model Was Built for Hardware. What Happens When the Vehicle Becomes Software? 
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  OEM RelationshipsTruVideoVideo Has Transformed The Service Experience: Now It's Time To Revolutionize Warranty
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  former Director of Service EngineeringCanooTechnical Publications, Creation And Utilization 
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  Senior Manager, Warranty Financial OperationsNissan Group of North AmericaRealistic Claim Requirements To Get To Root Cause Analysis
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  Remanufacturing Quality Engineering ManagerSubaru of America12V EV & SafetyPower Diagnostics: An Often Forgotten Part
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  Senior Vice President Global Business DevelopmentSedgwickAI Decision-Making in Warranty & Claims: Where Should the Human Stay in the Loop?
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  Warranty ManagerKubotaWarranty Initiative: Dealer Relations & Support

2024 Summit Sponsors