Analytics, Data, and Service:
Fuel For A Customer-First Connected World
200+
Attendees
80+
Companies
50+
Speakers
15+
Sponsors

Announcing 2024 Key Speakers

  • GM Logo
    Lisa Campbell GM Photo
    Lisa Campbell
    National Warranty Manager
    General Motors
  • Bridgestone Logo
    James Kiriares Bridgestone Photo
    James Kiriazes
    Director Custom Quality Engineering
    Bridgestone
  • Rohrman automotive group logo
    Austin Conroy Rohrman Automotive Photo
    Austin Conroy
    Regional Fixed Operations Director
    Rohrman Auto Group
  • bozard logo
    Ed Roberts Bozard Ford Lincoln photo
    Ed Roberts
    Chief Operations Officer
    Bozard Ford Lincoln
  • ford
    Eric Gillanders Ford Photo
    Eric Gillanders
    North America Recall Manager
    Ford Motor Company
  • EVs Everyone
    Elena Ciccotelli EVs for Everyone Photo
    Elena Ciccotelli
    Host & Producer
    EVs For Everyone
  • Cox Automotive Logo
    Bryce Cornet Cox Automotive Photo
    Bryce Cornet
    Senior Manager for Supply Chain Logistics at EV Battery Solutions
    Cox Automotive
  • Bush Seyferth Law Logo
    Moheeb Murray Bush Seyferth Photo
    Moheeb Murray
    Member
    Bush Seyferth
  • Stout logo
    Ray Roth Stout Photo
    Ray Roth
    Director, Disputes, Claims, & Investigations
    Stout
  • Tweddle Group Logo
    Nicholas Horan Tweddle Photo
    Nicholas Horan
    Director, Global Business Solutions
    Tweedle
  • MRI MR Insights LLC
    Mike Roberts photo
    Mike Roberts
    former Global Warranty Strategy Manager, Ford Motor Company and President
    MR Insights
  • Sedgwick Logo
    Wayne Mitchell
    Global Director Sales and Marketing
    Sedgwick
The Future Is Now.
DATA DRIVEN DECISIONS

Learn how to get the most out of your data!

The 2024 Summit will explore powerful strategies for collecting, understanding, and using data to make better decisions, using the latest tools and proven methods.

Gain valuable insights from your direct peers and industry experts on best-in-class technology and techniques.

Look Who's Been Attending

A collage of professionals meeting at the annual MAPconnected summit

Agenda Created By Warranty Chain Executives For Warranty Chain Executives

MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement.

Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

Agenda Highlights

AI & PREDICTIVE ANALYTICS
Proven Strategies To Unlock Insights, Increase Efficiency & Empower Automation
ROOT CAUSE ANALYSIS
Using warranty data for improved administration, QUALITY AND SUPPLIER MANAGEMENT and ROOT CAUSE ANALYSIS
TELEMATICS
Best practices on advanced uses of TELEMATICS data
WARRANTY EDITS
Advanced WARRANTY EDITS – what works and what doesn’t?
LEGAL & REGULATORY
The LEGAL & REGULATORY world continues to evolve. What’s the latest and next?
TECHNICIAN: TOOLS AND DIAGNOSTICS
Training, hiring and retention
OVER-THE-AIR-UPDATES
Staying connected with the customer, OVER-THE-AIR-UPDATES, and input from NHTSA related to field service actions
WARRANTY IMPROVEMENT INITIATIVES
Informative case studies on successful WARRANTY IMPROVEMENT INITIATIVES
Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!
Supplier Warranty Recovery Manager Cummins cummings logo

Introducing New 2024 Formats to Address the Needs of the Rapidly Evolving World

As the Summit expands, MAPconnected stays devoted to crafting and introducing novel thematic tracks and interactive formats, guided by the needs of our industry members and participants.

Main Summit
10/22 & 23
  • Quality & Supplier Management
  • Connected Customer Care Revolutionized By Technology 
  • Service Lifecycle Management Powered By AI and Advanced Analytics 
  • Data Transformation To Drive Quality Management & Cost Efficiencies 
  • Dealer Technical & Field Service Operations 
  • Warranty Of The Future: Automative & Innovative Technologies 
Roundtables
10/23 12-6 pm

Recall, Customer Campaigns & Legal  

  • Resolving Cost Recovery Disputes 
  • Categorizing Vehicle Recalls Based On Risk Factors 
  • Customer Care: Recall Execution Best Practices 
  • Dealer & Field Engagement 

Technical Services & Diagnostics 

  • How Diagnostics Impact The Full Claim Lifecycle 
  • Guided Diagnostics: Pros And Cons 
  • Cutting-Edge Diagnostic Equipment & Technologies
  • Technical Publications, Creation And Utilization 
  • Service Labor Times Development & Trends 
  • OTA’s Impact Discussions 
EV Service, Operations & Aftersales Summit
10/24
  • Exploring New Services & Revenue Generation For Dealers & Aftermarket 
  • Maxiimizing Profitability In Aftersales Parts & Repair 
  • Setting Up Cross-Brand Services & Infrastructure 
  • Navigating Warranty Risk And Driving Extended Warranty Business 
  • EV Diagnostics Processes 
  • Tech Training, Regulations & Safety 
  • MVP Deliverables & OTA’s 
Round Robins and VIP Dinner
10/21

Benchmark Round Robins:
Warranty Administration | Purchasing & Supplier Cost Sharing | Parts Return & Quality Analysis 

VIP Dinner:
Shark Tank Startups | Audience Judging | Networking & Social Dinner  

Ticket Package Options

Package Options

Tech Expo: Exhibitors Wanted! 
10/22-24 

Warranty & Supply Chain Solutions | Data, Analytics & Telematics Connectivity | AI | VR | EV Services & Solutions | Technical Aides, Diagnostics | Training​​ & Outsourcing 

Thought Leadership At It's Best!

ford logo
Frederiek Toney Ford Photo
Frederiek Toney
President - Global Ford Customer Service Division
Ford Motor Companies
BMW Logo
Helen Riehle BMW Photo
Helen Riehle
Warranty Department Manager
BMW
Toyota Logo
Brad Klein Toyota Photo
Brad Klein
Sr. Manager Warranty Operations
Toyota
Nissan Logo
Paul Rogers Photo
Paul Rogers
Senior Manager Warranty
Nissan
American Axel and Manufacturing Logo
Jennifer Neumann AAM - American Axle & Manufacturing Photo
Jennifer Neumann
Assistant General Counsel
American Axle & Manufacturing
Kenworth Logo
James Jensen Kenworth Photo
James Jensen
National Warranty Manager
Kenworth
ford logo
Michael Cavaretta Ford Photo
Mike Cavaretta
Analytics Executive Manufacturing
Ford Motor Company
sensata logo
Casandra Tessitore Sensata Photo
Casandra Tessitore
North American Warranty Manager
Sensata
Canoo Logo
Tony Smith Photo
Tony Smith
Director of Service Engineering
Canoo
Peterbilt logo
Hallie Spetnagel Peterbilt Motors Photo
Hallie Spetnagel
Warranty Manager
Peterbilt
cummings logo
James Knight Cummins
Jim Knight
Director Global Warranty
Cummings
BraunAbility Logo
Kristine Binkley BraunAbility Photo
Kristine Binkley
Customer Care & Aftersales Datamanager
BraunAbility
A collage of industrial tools: Tractor, Back Hoe, Power Plant, Powersport ATV, Close up of large engine

Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

Who You’ll Meet There

Key Job Titles
  • Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
  • Finance: Accruals | Audits
  • Purchasing: Supply Chain | Supplier Cost Sharing
  • Data & Analytics: Systems | Support | Analysts
  • Technical: Field Services | Dealer Administration | EV Services | Training
  • Customer: Recalls | Safety | Campaigns | Customer Service
  • Dealer: Aftersales | Aftercare Services | Reporting | Publications | Training
  • Quality: Manufacturing | Engineering
  • Marketing: Customer Experience | Product Design
  • Legal: Regulatory | Compliance
  • Insurance & Financial Products

Why is Service and Warranty Lifecycle Summit a Must-Attend?

MAPconnected's interactive engagement and networking opportunities
Connect
In-depth discussions across full Warranty Lifecycle filled with Best Practice Presentations & Fireside Chats
Collaborate
Working together through Roundtables to enhance and streamline warranty and aftercare end-to-end experiences
Benchmark
Exchange latest technology and data usage processes during interactive workshops.

Past Sponsor Sampling

MAPconnected is a Hub of Collaboration and Knowledge exchange

Unlock New Ideas & Expertise

No other summit provides attendance across the full Warranty Lifecycle Chain.

Warranty Strategy
Tech & AI
Connected Customer Care
Quality & Engineering
Data Analysis
Supply Chain & Manufacturing

Don't Wait!

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Hotel Info

BOOK BEFORE 8/31 TO GUARANTEE ROOM AND GROUP RATE

MAPconnected offers room rates at the Westin Southfield Detroit, a Marriot Hotel at a discounted rate of $189 per night, plus state and local taxes.

Book before 8/31 to guarantee room and group rate.

Westin Hotel