Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

 

Please answer these questions based on your organization’s best estimates and experience. It should take about 2 minutes.

Your input will help shape our peer benchmarking and group discussion. In keeping with the MAPconnected Give & Take model, everyone who participates will receive a summary of the benchmarking results in return.

Individual company responses will remain confidential and will not be attributed in group reporting.

Section 1: Early Issue Detection

Section 2: Issue Prioritization

Section 3: Diagnostic Effectiveness

Section 4: Repair Insights and Service Operations

Section 5: End-to-End Quality Action

Section 6: Organizational Structure and Governance

Section 7: Future Capability Investment

Section 8: Field Direction Effectiveness