Welcome!

Unlock the Potential of MAPconnected Membership

Become a part of a select group of professionals within the Warranty and Aftercare Lifecycle Chain who collectively look to improve, optimize and enhance their end-to-end experiences and stay one step ahead of the curve.

Through MAPconnected’s engagement tools, Members are provided unparalleled opportunities to understand relative performance and learn best-in-class ways to improve to

Enhance Quality, Productivity & Effectiveness
Decrease Costs & Simplify Processes
Strengthen Brand Loyalty & Customer Satisfaction

Join to leverage these benefits and drive your business forward.

Ignite Your Potential

With Our Dynamic Ecosystem Providing A Treasure Trove of Insights and Information through
Year-Round Activities
Steering committee and Member requested content for virtual & in-person events
Exclusive Community
Connect & share insights with peers in the members-only forum.
Near Monthly Benchmarking
Participate in virtual round robins for specific functions & topics.
24/7 Engagement
Get instant feedback on questions via robust tools and polls.
Deepen your knowledge
Participate in facilitated network studies and surveys led by industry experts.
Specialized Training Resources & Customized Surveys
Get tailored solutions designed to meet your specific needs.
Annual Summit
Network & celebrate with fellow members at the year-end event.
Mentorship
Get a business mentor outside your company
MyWarrantyNetwork Hub
Access exclusive business resources and thought leadership through Marketplace Sponsors

Don't Take Our Word For It!

  • First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs.
    Sensata Technologies Quality Director & 4pp team! sensata logo
  • This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.
    Warranty Operations Director & 5pp team! MSX International MSX International Logo
  • All of the innovation we’ve carried out at Cummings in Warranty has come from these connections...
    Executive Director - Global Warranty Quality Cummings cummings logo
  • I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.
    Sr. Program Manager, Quality Products & Services AIAG AIAG Logo
  • Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, expecially where the industry is going! I can't wait to see what topics are in store for 2024!
    Senior Warranty Maanger Nissan Nissan Logo
  • This is going to be something that we’re going to do for years to come.
    Director Global Business Solutions Twedle Group Tweddle Group Logo
    Video Testimonial
  • The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.
    Chief Operations Officer Bozard Ford Lincoln Bozard Ford Lincoln
    Video Testimonial
  • Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!
    Sensata Logo
  • One of the things the conference does really well - its a great collection of speakers and wonderful topics.
    President MR Insights MR Insights Logo
    Video Testimonial
  • One of the benefits of being a Gold Member is the steady trickle of information throughout the year.
    Aftersales Data Manager BraunAbility BraunAbility Logo
    Video Testimonial
  • ... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...
    Warranty Performance Supervisor General Motors
    Video Testimonial
  • Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!
    Supplier Warranty Recovery Manager Cummins cummings logo
  • The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.
    Warranty Systems Integration Specialist Ford Motor Company ford logo
  • Great environment to share and learn from others in the industry – real problems – real solutions!
    Director of Warranty Kenworth Truck Kenworth Logo
  • Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.
    Lead Product Engineer Magna Seating

MAPconnected is a Hub of Collaboration & Knowledge Exchange

Unlock New Ideas & Expertise

We link leaders to a vibrant nexus of data, individuals and insights. Our forward-thinking approach consistently empowers our community to make more insightful and informed decisions for :

Warranty Strategy
Technology
Field Service
Service Revenue
Supply Chain
Customer Experience
Quality
Finance

Immerse Yourself

Through MAPconnected Engagement Gateways
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Connected Industries

Leading Automotive, Powersport, Bus, Truck, Construction and Agricultural Equipment OEMs, Parts and Equipment Suppliers, Their Retailers, Dealers, Distributors, Logistics and Services Providers.

Who You’ll Meet in Our Forum

Stay connected through a dynamic online messaging forum, available 24/7, 365 days a year to reach executives responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, Customer Care Management, Support Services

strings connected on a board
Professionals sitting around a conference table

Unrivaled Industry Perspectives

Industry set agenda with near-monthly events, polls & surveys. Unparalleled opportunities to understand relative performance. Rich connections through engagement tools and club studies. Instant access to valuable Warranty Chain Data .

See Upcoming Events

MAPconnected Summit Logo - green

Experience the must-attend Vehicle Service & Warranty Lifecycle Summit and network with 200+ warranty lifecycle professionals and leading tech expo innovators.

Learn More About the Summit
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Unlock the potential of MAPconnected Membership and drive your business forward