Defining A Robust Parts Analysis Process & Logistics Cost Control – Parts Return & Quality Analysis Leadership Xchange Group Meetup #2
OEM leaders from Ford, Hyundai, Kia, Toyota, Winnebago, and others benchmarked how TAC operations are evolving across diagnostics, technician support, warranty governance, and dealer operations—highlighting the growing role of metrics, integrated data, and operational alignment.
From Warning Signs to Action: Warranty Early Warning Detection
AI-SWLM Think Tank Sponsor Showcase #3 | Toyota & Pegasystems
Inside the Recall Decision: Risk Signals, Regulatory Dialogue, and Cross-Functional Alignment
OEM leaders gathered for the third Recall, Customer Campaigns & Legal Xchange session to benchmark how organizations evaluate safety risk, regulatory input, field data, and internal alignment when deciding whether to initiate a recall. The discussion examined trends in recall activity, informal regulatory engagement, and how cross-functional teams interpret evidence before making a formal determination.
TAC Leadership Xchange Group: Advancing Diagnostics, Governance, and Performance Benchmarking
Across industries, TAC effectiveness is increasingly defined not just by responsiveness, but by resolution quality, data integration, governance clarity, and downstream impact on dealers and field teams. You are not going to want to miss the next TAC virtual meetup…. Reserve your spot here now **Not a member? Take a test drive for just $295.00 […]
Recap from Upstream AI-SWLM Think Tank Showcase: 3 Myths to Kill in Automotive Quality
Key insights from the AI-SWLM Think Tank session with Upstream on proactive quality intelligence, AI-driven detection, live digital twins, and the future of continuous vehicle quality management.
Fixing the Leak in Warranty: What We Heard From Stellantis & ServiceNow at the AI-SWLM Think Tank Kickoff
Key takeaways from the AI-SWLM Think Tank kickoff, where 12 OEMs and industry leaders explored practical strategies to reduce warranty leakage, improve claims execution, and apply AI across aftercare operations.
Warranty Administration Xchange Group: Moving from Manual to Intelligent Claim Management
The second Warranty Administration Xchange Group session brought OEM leaders together to benchmark manual claim assessment, automation, and operational efficiency—revealing where warranty administration is headed next across strategy, technology, and decision-making.
AI-SWLM Think Tank Launches Showcase Series on AI in the Service & Warranty Lifecycle
AI in the service and warranty lifecycle has shifted from future potential to real-world execution. Through the AI-SWLM Think Tank and Sponsored Showcase Series, OEMs, suppliers, and technology leaders are sharing practical case studies that reduce warranty cost leakage, improve claims accuracy, detect issues earlier, and turn fragmented data into actionable intelligence.
From Claims Leakage to Continuous Intelligence: What’s Next in AI-SWLM
Explore how OEMs are applying AI across the warranty lifecycle to reduce claims leakage, improve quality, and move toward continuous intelligence. Join upcoming AI-SWLM Think Tank sessions featuring Stellantis, ServiceNow, and Upstream.
Xchange Groups Round 2: Continuing the Conversation
Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.