Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.
The first round of MAPconnected Xchange Group sessions made one thing clear: Many teams are working through the same challenges—just without visibility into how others are approaching them.
Whether it’s warranty claims, recall decisions, supplier recovery, or financial product performance, the issues aren’t new. But the ability to compare approaches, pressure-test decisions, and learn from peers in real time is still rare.
That’s what these groups are starting to unlock.
Round 2 builds on those initial conversations—moving a step further into how organizations are actually executing, measuring and improving.
Upcoming Xchange Group Meetups
April 16 | 3:00–4:15 PM ET
Warranty Administration — Optimizing Claims: Efficiency, Accuracy & Fraud Prevention
Facilitated by Mike Roberts, President of MR Insights, this session will focus on reducing manual claim assessments, improving review processes for labor rates and parts markups, and exploring where AI may begin to play a role.
Participants include Bridgestone, Hyundai, GM, Kia, Cummins, Stellantis, Toyota, Volvo, VW, Winnebago and others.
April 21 | 3:00–4:00 PM ET | Open to All
Recall, Customer Campaigns & Legal — Exploring the Decision to Recall
Facilitated by Ray Roth, Director, Disputes, Claims & Investigations of Stout, this session will examine how organizations evaluate risk—bringing together regulatory actions, claims data, field incidents, and technical investigations to inform recall decisions.
Group comprised of Honda, GM, Kia, Mitsubishi, Mazda, Mitsubishi Logisnext and others.
April 23 | 3:00–4:15 PM ET
Financial Products & Insurance — Product Performance, Penetration & Profitability
Facilitated by Jimmy Bynum, CEO of Garde Solutions, this session will benchmark attach rates, margins, and lifecycle profitability, with a focus on improving extended protection program engagement and results.
Participants include AGCO, Cummins, Gibson, Mitsubishi Logisnext, Polaris and others.
May 14 | 3:00–4:00 PM ET
Technical Assistance Centers (TAC) — TAC Strategy & Technology Enablement
This session will explore technician certification, diagnostic data integration, TAC’s role in dealer workflows, and how organizations measure resolution effectiveness.
Group comprised of TAC leaders from Ford, Hyundai Motor America, Hyundai Canada, Kia, Toyota and others.
May 19 | 11:00 AM–12:15 PM ET
Parts Return & Quality Analysis — Defining a Robust Parts Analysis Process & Logistics Cost Control
Facilitated by Daryl Kreskowiak, former Manager, Supplier Warranty Cost Recovery at Stellantis, the discussion will focus on ownership models, linking analysis to corrective actions, improving first-time fix rates, and managing logistics costs.
Group comprised of leaders from Bridgestone, Cummins, Ford, Kia, Mitsubishi Logisnext, Mobis, Stellantis, Winnebago and others.
May 20 | 3:00–4:15 PM ET
Purchasing & Supplier Cost Sharing — Strengthening OEM–Supplier Partnerships Through Transparent Cost Recovery & Shared Accountability
Facilitated by Jim Holloway, former General Manager of Purchasing at Toyota this next meetup will focus on how OEMs and suppliers can build more resilient, data-driven, and mutually beneficial financial relationships by benchmarking current practices, identifying friction points, and aligning on strategies to improve cost recovery, reduce disputes, and increase process efficiency.
Group comprised of leaders from Bridgestone, Cummins, GM, Kia, Mitsubishi Logisnext, VW and others.
Why These Sessions Are Different
These are not presentations or webinars. Xchange Group meetups are small, facilitated working sessions where participants compare how things actually operate—what’s working, what isn’t, and where trade-offs are being made.
The format is intentionally structured to allow for:
- Open, relevant discussion among peers
- Benchmarking beyond surface-level metrics
- Practical takeaways that can be applied immediately
Just as important, the conversations don’t stop when the session ends.
Beyond the Sessions
Through the MyWarrantyNetwork, members continue discussions, access shared insights, and connect across functions and organizations facing similar challenges.
It’s this combination—live benchmarking and ongoing collaboration—that helps move teams out of isolated problem-solving and into more informed, aligned decision-making.
Join the Next Round
Round 2 is where these conversations start to deepen.
If you’re responsible for any of these areas and looking to understand how others are approaching the same challenges, these sessions are designed for that.
🔗 View all upcoming sessions and reserve your spot
📘 Learn more about MAPconnected’s Xchange Groups
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Leadership Xchange Groups are now active across six focus areas:
Parts Return & Quality Analysis | Warranty Administration | Recall, Customer Campaigns & Legal | TAC | Financial Products & Insurance | Purchasing & Supplier Cost Sharing
Peer benchmarking. Member-driven agendas. Real operational insight.