Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025

In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case: Help us take […]

AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525

These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts, identified key success factors, anticipated early challenges, and established actionable steps to advance these ideas into operational Generative AI solutions—from ideation to Proof of Concept (PoC) projects. 🔹Reinventing Claims Adjudication […]

The Great Leap Forward in Automotive Tech

🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do. 📍 Hear more at the 2025 Vehicle Service & […]

Scaling Customer Value Through Mindset Shifts

🌍 “It was not just about systems. It was really about shifting mindset — ownership, accountability, and customer lifecycle value.” Chrystelle Lachance shares how rethinking culture and mindset empowered teams, scaled efficiency, and boosted customer satisfaction while maintaining local empowerment. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: […]

Consistency vs. Flexibility: Finding the Balance

🌐 “Consistency came from shared KPIs, workflows, and a unified platform — but success also meant respecting cultural differences.” Chrystelle Lachance explains how balancing global consistency with local flexibility empowered teams, improved alignment, and built stronger results across markets. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: #MAPconnected […]

AISWLM Roadmaps: All 5 Use Cases

📩 Want the full recordings + slides? Request here: 🎟 Meet these AI providers live at the Vehicle Service & Warranty Lifecycle Summit (Oct 20–22, 2025 • Sheraton Detroit Novi) and talk through POCs. Register: Buy 1, Get 1 Free for qualified OEMs, Dealers & Warranty Processors — use code AI-SWLM5025. #AISWLM #MAPconnected #WarrantyLifecycle #Quality […]

MAPconnected Summit 2025

“AI is only as powerful as the decisions it can help your teams make. In this Post-Summit session highlight, Ed Allen, Manufacturing Industry Lead at Pega, breaks down what it really takes to operationalize AI inside warranty, service, and lifecycle teams: 🔸 AI that augments human judgment 🔸 AI that makes repetitive decisions automatically 🔸 […]

MAPconnected Summit 2025 – Plante Moran

Research Study | OEM–Supplier Relationship Influence on Warranty Performance Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]