Joshua Shuck | GM’s Special Tools & Dealer Equipment Manager | MAPconnected Summit 2025
Joshua Shuck, Special Tools & Dealer Equipment Manager at General Motors, will be taking the stage at the 2025 Vehicle Service & Warranty Lifecycle Summit in Detroit. He’ll be presenting alongside his industry partner — Joshua Linton, Global Client Solutions Manager at Midtronics — in a collaborative case study session that dives into the critical […]
Hear From This Years Speakers at The Vehicle Service & Warranty Lifecycle Summit
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MAPconnected Service and Warranty Lifecycle Summit (2024 Highlights)
🚀Revolutionizing Warranty & Aftercare: Insights from MAPconnected ’24 Summit🚀 Dive into our latest video for a glimpse of the transformative ideas reshaping warranty and aftercare services as discussed at the MAPconnected 2024 Summit. Discover key insights from industry experts on improving operational efficiency and customer experience. Featured Discussions Include: Timely Data Utilization: Learn how accessing […]
How Cummins Transformed Warranty Systems in Just 12 Months | Sarah Huff
What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of Global Warranty Systems at Cummins, shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment. […]
Data-Driven Warranty Management Kia America’s Marijo Prodanic #VehicleServiceWarrantyLifecycleSummit
We’re proud to welcome Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America, as our latest Summit speaker. From Volkswagen Group to Kia America, Marijo has built a reputation for supplier cost recovery, quality improvement, and data-driven claims management — shaping how OEMs strengthen dealer relationships and improve warranty operations. source
Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025
In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case: Help us take […]
AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525
These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts, identified key success factors, anticipated early challenges, and established actionable steps to advance these ideas into operational Generative AI solutions—from ideation to Proof of Concept (PoC) projects. 🔹Reinventing Claims Adjudication […]
The Great Leap Forward in Automotive Tech
🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do. 📍 Hear more at the 2025 Vehicle Service & […]
Scaling Customer Value Through Mindset Shifts
🌍 “It was not just about systems. It was really about shifting mindset — ownership, accountability, and customer lifecycle value.” Chrystelle Lachance shares how rethinking culture and mindset empowered teams, scaled efficiency, and boosted customer satisfaction while maintaining local empowerment. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: […]
Consistency vs. Flexibility: Finding the Balance
🌐 “Consistency came from shared KPIs, workflows, and a unified platform — but success also meant respecting cultural differences.” Chrystelle Lachance explains how balancing global consistency with local flexibility empowered teams, improved alignment, and built stronger results across markets. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: #MAPconnected […]