Building a Better Diagnostic Support Ecosystem: Insights from Hyundai and Advantage Technical
One of the most honest and necessary conversations at this year’s Vehicle Service & Warranty Lifecycle Summit came from Hyundai and Advantage Technical. Their joint session cut straight to a challenge almost every OEM and support center faces but rarely articulates: Retaining top diagnostic talent. The Hidden Cost of Losing Diagnostic Specialists During Hyundai’s Preemptive […]
Research Study Recap: How OEM–Supplier Relationships Shape Warranty Performance
Insights from Plante Moran’s Angela Johnson Warranty outcomes don’t exist in isolation. They reflect the strength — or strain — of the relationships between OEMs and their suppliers. That’s the core focus of the annual research led by Plante Moran and presented at the MAPconnected Vehicle Service & Warranty Lifecycle Summit. This year, Angela Johnson, […]
AI-SWLM Think Tank
AI in Warranty: From Theory to Testable, Measurable Reality Artificial intelligence in warranty is no longer a futuristic idea — it’s real, measurable, and ready for proof-of-concept deployment today. Across the industry, OEMs, suppliers, and technology leaders are shifting from talking about AI to testing it. And that shift is exactly what the AI–SWLM Think […]
5 Key Takeaways from Service & Warranty Lifecycle Summit 2025
Explore the top five takeaways from the MAPconnected Summit 2025 and discover how AI and collaboration are transforming warranty operations. Article Written By Circuitry.AI | Oct 28, 2025 The automotive industry is undergoing a profound transformation, driven by rapid advances in artificial intelligence, data analytics, and the rise of software-defined vehicles. At the 2025 MAPconnected […]
Bringing the Industry Together: From Recalls to Collaboration
At MAPconnected, progress doesn’t stop when the Summit ends — it grows through the conversations and connections that follow. That’s why this week’s spotlight feels especially important. From Varun Jain of K&L Gates to Laura Kelly of Advantage Technical, both reminded us what this network is truly about: trust, accountability, and collaboration that extends beyond […]
New Xchange Leadership Groups Forming!
Member-driven, insight-rich collaboration — built around your priorities. As MAPconnected enters its next phase of growth, we are launching member peer benchmarking groups designed for senior leaders. These executive-level forums will focus on strategy, governance, and enterprise impact—moving beyond day-to-day operations. Each group convenes in a closed-door, facilitated environment and is built around […]
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Detroit Roll Call: Your Peers Are In — Are You?
The room is filling fast — see who’s already confirmed for this year’s Vehicle Service & Warranty Lifecycle Summit. From OEMs and suppliers to technology innovators and fleet leaders — the entire warranty ecosystem is coming together to tackle today’s toughest service challenges. If you’re an OEM or Warranty Processor, you may qualify for free […]
Michael Cavaretta Ford Motor Company Sr Director Quality & Industrial System Analytics to Join “AI In The Field” Panel During VIP Dinner at the Vehicle Service & Warranty Lifecycle Summit
MAPconnected is proud to announce that Michael Cavaretta will be joining the AI In The Field panel during the VIP Dinner on October 20 at this year’s Vehicle Service & Warranty Lifecycle Summit, taking place October 20–22, 2025, at the Sheraton Detroit Novi Hotel. As AI rapidly moves from theory to real-world implementation, leaders across […]
Get Ready for Detroit:
Key Sessions – Industry Insights – Loads of Networking Opps Meet the Speakers & Sessions Driving the 2025 Summit 🟩 Get the Full Agenda here! 📊 Take Survey Please! We need your perspective which will be included in a presentation at the Summit discussing the critical role OEM-supplier relationships play in warranty outcomes! 🕐 Takes […]