AISWLM Roadmaps: All 5 Use Cases
đź“© Want the full recordings + slides? Request here: 🎟 Meet these AI providers live at the Vehicle Service & Warranty Lifecycle Summit (Oct 20–22, 2025 • Sheraton Detroit Novi) and talk through POCs. Register: Buy 1, Get 1 Free for qualified OEMs, Dealers & Warranty Processors — use code AI-SWLM5025. #AISWLM #MAPconnected #WarrantyLifecycle #Quality […]
MAPconnected Summit 2025
“AI is only as powerful as the decisions it can help your teams make. In this Post-Summit session highlight, Ed Allen, Manufacturing Industry Lead at Pega, breaks down what it really takes to operationalize AI inside warranty, service, and lifecycle teams: 🔸 AI that augments human judgment 🔸 AI that makes repetitive decisions automatically 🔸 […]
MAPconnected Summit 2025 – Plante Moran
Research Study | OEM–Supplier Relationship Influence on Warranty Performance Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]
10/22/25 Speaker Session: Turning Data to Foresight: Valmont’s Warranty Evolution With Tavant
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Driving Warranty Innovation Smarter, Faster Claims for TPAs and OEMs with Truepic
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OEMs Who Win Will Stop Asking What Failed — And Start Predicting What Will Fail Next.
Recalls are a lagging indicator. Every day, quality teams face new anomalies, new complaints, and new signals. The real question is: Which issue becomes tomorrow’s recall if you don’t act today? Arnon Shaffir, VP of Business Development at Upstream sits down for an interview at MAPconnnected’s Service & Warranty Lifecycle Summit and discusses why after-sales […]
Reflections from the MAPconnected Spring Club Study Hosted by Bridgestone Americas
As we near the end of another remarkable year for the MAPconnected Service & Warranty Lifecycle Network, one experience continues to surface in conversations across our community: the Spring Club Study hosted by Bridgestone Americas in Nashville. Click Video Below For Highlights This gathering was more than an event. It was a peer working forum—designed […]
From Theory to Execution: What OEM Leaders Shared at the MAPconnected VIP Dinner
At the VIP Dinner during the MAPconnected Service & Warranty Lifecycle Summit, the conversation moved quickly beyond theory and into execution. Sponsored by the AI-SWLM Think Tank, this closed-room discussion helped set the tone for the MAPconnected Service & Warranty Lifecycle Network by focusing on how artificial intelligence is already influencing service and quality operations […]
Turning Data Into Foresight: How Valmont Is Redefining Warranty & Field Support
By MAPconnected — December 2025 The 2025 Service & Warranty Lifecycle Network Summit may have wrapped, but some conversations continue to shape how OEMs think about quality, field support, and customer impact. In one of the most forward-looking summit sessions, Valmont Industries and Tavant explored how early warning intelligence is helping global teams move from […]
Case Study Spotlight: BRP’s Strategic Shift in CX, Operations & Warranty
Some sessions at the Summit spark immediate conversation — and Chrystelle Lachance’s was one of them. As former Director of Global Support at BRP, she offered a perspective that reframed how many leaders think about service, warranty, and customer retention. The moment that caught everyone’s attention came down to one question: “Companies spend millions to […]