Video: Spotlight on Dean Ricciardulli, CEO CartecIQ
At the upcoming 2025 Vehicle Service & Warranty Lifecycle Summit, Dean will present: The AI Revolution In Automotive IT: From Buzzword To Breakthrough The automotive aftermarket is entering a new era where AI is no longer optional—it’s transformational. Success won’t go to the biggest players, but to those who understand workflows, interpret complex data, and […]
Video: Reimagining Service Strategy: Spotlight on Chrystelle Lachance
What does it take to transform service operations into a true driver of customer loyalty and business growth? Few leaders are more qualified to answer that question than Chrystelle Lachance, who brings over 15 years of global experience in service and support operations. At the upcoming 2025 Vehicle Service & Warranty Lifecycle Summit, Chrystelle will […]
Video: Two Joshs, One Case Study That Could Change How We Think About EV Warranty
We’re excited to announce a unique case study presentation at the 2025 Vehicle Service & Warranty Lifecycle Summit featuring Joshua Shuck – Special Tools & Dealer Equipment Manager at General Motors and Joshua Linton – Global Director, Technical Product Management at Midtronics. As client and provider, the “two Joshs” are teaming up to deliver an […]
Experience AI Use Cases in Action – Reserve Your Spot
The countdown is on: 🔸 One Week to Go! Reserve your Spot! Our next AI-SWLM Think Tank goes live September 10—and you don’t want to miss it. 🔸 See how industry leaders are putting AI to work across the Service & Warranty Lifecycle with real-world use cases that deliver measurable results. 📺 Watch this short […]
AI-SWLM Think Tank Spotlight: Early Warning Scout & 12 Volt Battery Digital Signature POC’s available —Powered For Real Impact
MAPconnected’s AI‑Service & Warranty Lifecycle Management (AI‑SWLM) initiative keeps accelerating forward—bringing peer‑built AI use cases from concept to operational traction. What’s Next: Tuesday, September 10 — Virtual Meetup This session will unveil the 4th and 5th AI Use Case Roadmaps, developed through collaborative insights originating from MAPconnected’s Spring Club Study in Nashville. Use Case 1: […]
Sponsor Spotlight: Circuitry.ai – Harnessing AI to Revolutionize Warranty Claims
As part of our lead-up to the 2025 Vehicle Service & Warranty Lifecycle Summit Series, we’re proud to highlight our valued sponsor Circuitry.ai, a leader in AI-powered warranty solutions. Circuitry.ai’s latest innovations are transforming how service, warranty, and claims teams work — with Decision Intelligence designed to make operations faster, smarter, and more accurate. Their […]
When AI Uncovers the Hidden Story Behind Quality Failures Upstream Security
How Upstream Detected a Global Active Grille Shutter Issue and What We Can Learn From It What happens when a hidden failure pattern slips through the cracks of traditional quality review systems? Upstream’s recent case study shows how AI-driven analysis can detect quality issues before they become warranty catastrophes. Their global AI platform uncovered a […]
Recording Now Live: AI-SWLM meetup, July 15th
In our latest AI-SWLM meetup, July 15th, we explored our next 2 AI-Use Case Roadmaps: 🔹Reinventing Claims Adjudication with AI (Cummins & Sd-ize) 🔹Smarter Maintenance & Claims with Generative AI (Ford & SAS) Click below to watch the recording. Lead the Way—Pilot an AI Use Case | Help us take the next step in transforming […]
🧭 July 15 🧭 Next AI-SWLM Think Tank Meetup
🚀 Be Part of What’s Next: We’re Launching the Next Two AI Use Cases! Born out of MAPconnected Vehicle Service & Warranty Lifecycle Network’s Spring Club Study in Nashville, these two turn-key AI use cases leap from collaboration to impact—translating shared intelligence into operational solutions, with success factors defined and POCs ready to go! Reinventing Claims […]
Ready To Supercharge Your Dealer & Technical Contact Centers With AI-Powered Claims Specialists?
This Think Tank session shows how industry-tested AI trims call volume 20% & boosts first-time-pay rate. Save your seat today. The AI-SWLM Think Tank is excited to unveil its first turn-key AI Use Case, developed through collaborative industry insights at MAPconnected’s Spring club study at Bridgestone Americas in Nashville. Participants—including Ford, […]