January 22, 2026 Newsletter Save The Dates! Our member-driven Leadership Xchange Groups focused on executive-level Service Warranty Lifecycle Management benchmarking are launched! Something for Everyone Your Direct Peer Community Event Calendar – Take Me To Full Event List Purchasing & Supplier Cost Sharing Xchange Group:Reducing Supplier Administrative BurdenFEBRUARY 17 3-4:15pm ET Recall, Customer Campaigns & […]
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Survey & Study Services
Powered by Member Insights MAPconnected’s Survey and Study Services deliver objective, real-world insight into how processes, systems, and policies perform across OEMs, suppliers, and dealers. Through MyWarrantyNetwork members insights, we combine structured surveys, peer benchmarks, and practitioner input to reveal what’s working, where friction exists, and how organizations compare. Drawing on insights from MAPconnected members, […]
You’ve been waiting… the official roll-out of the Leadership Xchange Groups starts now!
🎉Year 6 Begins With A Bang! 🎉 Members have been asking for deeper, more targeted benchmarking around strategy, governance, and enterprise‑level impact—and that’s exactly what we’re bringing forward. Our Leadership Xchange Groups are built to become fully member‑driven, giving you the space to shape the agenda and dive into the topics that matter most to […]
From Theory to Execution: What OEM Leaders Shared at the MAPconnected VIP Dinner
At the VIP Dinner during the MAPconnected Service & Warranty Lifecycle Summit, the conversation moved quickly beyond theory and into execution. Sponsored by the AI-SWLM Think Tank, this closed-room discussion helped kick off the Summit with a candid look at how AI is already reshaping the front lines of service and quality inside OEMs. […]
Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar
Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as: -Deciding the battery service strategy that fits your business -Costs & […]
Breaking Barriers to EV Adoption as New Service & Customer Sources Are Created
Electric vehicles (EVs) present unique challenges and opportunities for dealerships. In this summit highlight, industry experts dive into the critical role of dealers in overcoming EV adoption barriers and creating success stories: Addressing Key Barriers: Charging infrastructure, cost of ownership, range anxiety, and battery concerns. Dealer Impact: How well-trained teams and in-store expertise are building […]
What You Missed at Technical Services & Diagnostics Roundtable!
Innovative & Automative Driven Dealer Service & Warranty Lifecycle Operations The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways: Improving Technical Services To Deliver Better Service: The Warranty Manager from International Motors presented […]
Why is Service and Warranty Lifecycle Summit a Must-Attend?
🌐 About MAPconnected: Join MAPconnected, a premier network fostering innovation in warranty and aftercare services. Here, industry leaders share, connect, and evolve practices that define the future of our industries. 🔗 2024 Summit Highlights: Get insights into how best-in-class processes and technologies are driving industry change. Hear direct quotes and stories from the field that […]
Joshua Shuck | GM’s Special Tools & Dealer Equipment Manager | MAPconnected Summit 2025
Joshua Shuck, Special Tools & Dealer Equipment Manager at General Motors, will be taking the stage at the 2025 Vehicle Service & Warranty Lifecycle Summit in Detroit. He’ll be presenting alongside his industry partner — Joshua Linton, Global Client Solutions Manager at Midtronics — in a collaborative case study session that dives into the critical […]
Hear From This Years Speakers at The Vehicle Service & Warranty Lifecycle Summit
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