What an incredible event! Bridgestone Americas hosted industry leaders at the 3rd annual MAPconnected Warranty, Aftersales & Aftercare Services Network Club Study on May 7–8 at their Nashville headquarters, featuring a full day of benchmarking along with an exclusive tour and inspection review at the Bridgestone Distribution Center. AI-SWLM Think Tank Meetup – Advancing AI […]
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Bridgestone Americas Hosts A Dynamic MAPconnected Network Club Study
What an incredible event! Bridgestone Americas welcomed industry leaders to the 3rd annual MAPconnected Warranty, Aftersales & Aftercare Services Network Club Study on May 7-8 at their Nashville headquarters. This two-day program provided benchmarking insights, an exclusive Bridgestone/Firestone Distribution Center tour, an AI-SWLM Think Tank meetup, and two networking dinners, fostering meaningful discussions and collaboration. […]
Bridgestone Americas Hosts MAPconnected Network Club Study
Agenda Released! Bridgestone Americas has extended a warm invitation to the MAPconnected Warranty, Aftersales & Aftercare Services Network to host our annual facilitated Club Study on May 7-8 at their headquarters in Nashville, TN. This 3rd annual event promises two (2) engaging days of benchmarking insights, an exclusive Bridgestone/Firestone Distribution Center access tour, AI-SWLM Think […]
Driving Efficiency with AI: Recap of the 2024 Summit
At the 2024 Vehicle Service & Warranty Lifecycle Summit, industry leaders explored cutting-edge solutions to streamline processes and reduce human error. From quality code predictions and AI-driven technician comment analysis to leveraging failure type clusters, the focus was on improving claim entry and communication. Highlights included enhancing diagnostic tools, integrating technicians into the quality feedback […]
Tweddle Group – What is Guided Diagnostics?
What is Guided Diagnostics? Download the Guided Diagnostics Sample Session Factsheet What is Guided Diagnostics? The Industry’s Most Advanced Diagnostics Solution Guided Diagnostics is the first system to apply a semantic network model in the dynamic prescription of troubleshooting procedures. Traditional diagnostic systems are little more than a digital presentation of old-school printed diagnostic trees—static […]