March 18, 2026 Newsletter: Where Warranty Gets Complicated – Open Spots Remain for March 24. Join Toyota, GM, Volkswagen, Bridgestone, Cummins and Stellantis Benchmarking.
News
As Supplier Cost Sharing Grows More Complex, OEM Leaders Are Zeroing In On Administrative Burden
Supplier cost sharing is one of the most powerful levers for controlling warranty and quality costs—but execution often breaks down in the details. MAPconnected’s Purchasing & Supplier Cost Sharing Xchange Group brings OEM leaders together to benchmark real-world approaches to governance, supplier burden, and cost-recovery performance.
Inside the First Warranty Administration Xchange Group: Benchmarking Claims, Compliance, and Operational Reality
Amidst all the technical discussions and planning, the overarching goal remains clear: enhance efficiency, reduce manual intervention, and adapt to evolving legal landscapes.
How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions
Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
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March 11, 2026 Newsletter: AI, Metrics, and Dealer Insights You Need to Know
Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session
OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange session explored turning returns from a cost center into strategic quality intelligence.
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March 4, 2026 Newsletter: Recall & TAC Insights + Dealer Warranty Study Preview
Why Technical Support Is Becoming an Operations Discipline
What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.
When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk
When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored how recall decisions are evolving in a software-defined vehicle environment—where risk moves faster and the lines are increasingly murky.
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February 25, 2026 Newsletter: What Service & Warranty Leaders Are Pressure-Testing Now