AI OPPORTUNITY MAP: 10 Projects Transforming Service and Warranty
Where should service and warranty leaders focus their AI investment first? Across warranty, quality, technical assistance, field service, customer experience, engineering, supplier quality, product support and aftermarket operations, the number of possible AI applications is growing quickly. The more difficult question is not whether AI can play a role. It is deciding which projects can […]
Warranty Management Study 2026: Why Warranty Still Gets Misunderstood
The 2026 Warranty Management Study is now available for purchase. In this short video, Mike Roberts of MR Insights explains why the study was created, what the research uncovered across 30+ OEMs, and why dealer-level insight is critical for improving warranty performance.
Warranty Management Study 2026
The 2026 Warranty Management Study delivers benchmarking across 30+ OEMs, revealing how claims processes, workflows, and system design impact warranty performance across industries.
Warranty Management Study 2026
The 2026 Warranty Management Study delivers benchmarking across 30+ OEMs, revealing how claims processes, workflows, and system design impact warranty performance across industries.
Survey & Study Services
Powered by Member Insights MAPconnected’s Survey and Study Services deliver objective, real-world insight into how processes, systems, and policies perform across OEMs, suppliers, and dealers. Through MyWarrantyNetwork members insights, we combine structured surveys, peer benchmarks, and practitioner input to reveal what’s working, where friction exists, and how organizations compare. Drawing on insights from MAPconnected members, […]
Survey Results Are In!
Improving Warranty Coverage Accuracy: Events That Determine Warrantability A member OEM tapped MAPconnected to gather insights on improving warranty coverage accuracy. The survey spotlighted best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. Interested survey participants will now meet on August14 1-2pm ET to further benchmark […]
Survey: Improving Warranty Coverage Accuracy
Got 5-minutes? A member OEM has tapped MAPconnected Vehicle Service & Warranty Lifecycle Network to gather insights on improving warranty coverage accuracy. This quick survey will spotlight best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. All responses are anonymous, and participating OEMs will receive a […]
June 2024: Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar
Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar We would appreciate your input. All answers are confidential and will not be attributed to you and your company.
February 2024: The Next Frontier Of Automotive Recall Survey
The Next Frontier Of Automotive Recall We would appreciate your input within the attached survey regarding your participation with our upcoming benchmarking round robin scheduled for February with Stout & MAPconnected.
Vehicle Recall Risks and Costs Survey & Round Robin
Take Survey Now Our Vehicle Recall Risks and Costs Survey takes just 5-minutes to learn your relative peer performance in the areas of: Compliance | Consumer Outreach | Data Mitigation | Data Strategies | Cost Recovery All replies are confidential and your answers will not be attributed to you or your company. All survey respondents will […]