Decision Intelligence Is Reshaping the Service & Warranty Lifecycle

Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming an operational requirement. Nowhere is this more evident than across service parts and warranty operations, where complexity, volume, and cost pressures collide.

Quality is a long game, not a spreadsheet

In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford is redefining the way it thinks about warranty and quality. Rather than focusing on warranty spend, Jennifer described a strategic shift toward lifetime quality—improving product reliability from the start and […]

Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar

Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as: -Deciding the battery service strategy that fits your business -Costs & […]

Breaking Barriers to EV Adoption as New Service & Customer Sources Are Created

Electric vehicles (EVs) present unique challenges and opportunities for dealerships. In this summit highlight, industry experts dive into the critical role of dealers in overcoming EV adoption barriers and creating success stories: Addressing Key Barriers: Charging infrastructure, cost of ownership, range anxiety, and battery concerns. Dealer Impact: How well-trained teams and in-store expertise are building […]

What You Missed at Technical Services & Diagnostics Roundtable!

Innovative & Automative Driven Dealer Service & Warranty Lifecycle Operations The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways: Improving Technical Services To Deliver Better Service: The Warranty Manager from International Motors presented […]

AISWLM Roadmaps: (Bridgestone + Tavant) (Toyota + Upstream)

Recorded September 10, this AISWLM session showcases two new, ready-to-test AI project roadmaps: • Early Warning Scout — Bridgestone & Tavant outline how to detect issues sooner by unifying signals across social/voice of customer, dealer RO data, telematics, and claims—moving from reactive to proactive quality insights. • 12V Battery Digital Signatures — Toyota & Upstream […]

Joshua Shuck | GM’s Special Tools & Dealer Equipment Manager | MAPconnected Summit 2025

Joshua Shuck, Special Tools & Dealer Equipment Manager at General Motors, will be taking the stage at the 2025 Vehicle Service & Warranty Lifecycle Summit in Detroit. He’ll be presenting alongside his industry partner — Joshua Linton, Global Client Solutions Manager at Midtronics — in a collaborative case study session that dives into the critical […]

MAPconnected Service and Warranty Lifecycle Summit (2024 Highlights)

🚀Revolutionizing Warranty & Aftercare: Insights from MAPconnected ’24 Summit🚀 Dive into our latest video for a glimpse of the transformative ideas reshaping warranty and aftercare services as discussed at the MAPconnected 2024 Summit. Discover key insights from industry experts on improving operational efficiency and customer experience. Featured Discussions Include: Timely Data Utilization: Learn how accessing […]

How Cummins Transformed Warranty Systems in Just 12 Months | Sarah Huff

What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of Global Warranty Systems at Cummins, shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment. […]