Data-Driven Warranty Management Kia America’s Marijo Prodanic #VehicleServiceWarrantyLifecycleSummit
We’re proud to welcome Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America, as our latest Summit speaker. From Volkswagen Group to Kia America, Marijo has built a reputation for supplier cost recovery, quality improvement, and data-driven claims management — shaping how OEMs strengthen dealer relationships and improve warranty operations. source
Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025
In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case: Help us take […]
AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525
These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts, identified key success factors, anticipated early challenges, and established actionable steps to advance these ideas into operational Generative AI solutions—from ideation to Proof of Concept (PoC) projects. 🔹Reinventing Claims Adjudication […]
MAPconnected fosters an innovative culture providing collaboration and knowledge sharing
GM’s GPSC Warranty Performance Manager discusses why they are Gold MAPconnected MyWarrantyNetwork Members. source
The Great Leap Forward in Automotive Tech
🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do. 📍 Hear more at the 2025 Vehicle Service & […]
Scaling Customer Value Through Mindset Shifts
🌍 “It was not just about systems. It was really about shifting mindset — ownership, accountability, and customer lifecycle value.” Chrystelle Lachance shares how rethinking culture and mindset empowered teams, scaled efficiency, and boosted customer satisfaction while maintaining local empowerment. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: […]
Consistency vs. Flexibility: Finding the Balance
🌐 “Consistency came from shared KPIs, workflows, and a unified platform — but success also meant respecting cultural differences.” Chrystelle Lachance explains how balancing global consistency with local flexibility empowered teams, improved alignment, and built stronger results across markets. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: #MAPconnected […]
AISWLM Roadmaps: All 5 Use Cases
📩 Want the full recordings + slides? Request here: 🎟 Meet these AI providers live at the Vehicle Service & Warranty Lifecycle Summit (Oct 20–22, 2025 • Sheraton Detroit Novi) and talk through POCs. Register: Buy 1, Get 1 Free for qualified OEMs, Dealers & Warranty Processors — use code AI-SWLM5025. #AISWLM #MAPconnected #WarrantyLifecycle #Quality […]
Most OEMs don’t fail at AI because of technology. They fail because of organization.
In Part Two of our MAPconnected Service & Warranty Lifecycle Network Summit interview, Arnon Shafir, VP of Business Development at Upstream Security, pulls the conversation out of theory and straight into the hardest part of transformation: making AI real inside the enterprise. This isn’t about “adding a tool.” It’s about changing how quality, warranty, and […]
Why AI Fails in Aftersales | MAPconnected Service and Warranty Lifecycle Summit
Why do so many AI initiatives in aftersales stall before delivering real impact? In this MAPconnected Service & Warranty Lifecycle Network Summit feature, Arnon Shafir of Upstream Security explains why the biggest barriers to AI success aren’t technical — they’re organizational. This short discussion explores leadership expectations, operational change, and why curiosity may be the […]