Annual Summit

Vehicle Service & Warranty Lifecycle Summit 2023

MAPconnected’s summit will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases focused on streamlining and strengthening your Warranty Lifecycle Roadmap for leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

What job disciplines are relevant?

  • Warranty / Extended Warranty Chain
  • Engineering & Quality
  • Customer Care & Service
  • Recall
  • Technical & Field Services
  • Aftersales / Aftermarket
  • Supplier Parts Market
  • Supply Chain / Supplier Quality
  • Dealer Services
  • Manufacturing Sites: Quality / Operations
  • Service Operations / Fixed Ops
  • Marketing / Customer Experience / CX

Do I need to be a member to attend the roundtable?

No, but why not join to benefit year-round from all of the peer2peer networking activities and 24/7 messaging forum?

What is the MAPconnected Membership Network?

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Quality, Engineering, Technical Services, and Customer Care Management and Support Services.

MAPconnected members benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum 24-7 providing unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships.

What are the benefits of membership?

  • Exclusive online access to the MAPconnected members-only forum
  • Quarterly job function and topic specific benchmark events
  • MAPconnected engagement tools providing instant feedback to questions and ideas
  • Inclusion in facilitated club studies and survey exercises
  • Members united at the end-of-year MAPconnected Vehicle Service & Warranty Lifecycle Roundtable
  • Customized training and survey design services
  • Access to the official MAPconnected Business Resources and Member Directory

Why attend?

  • Differentiate your brand by using warranty to build better customer experiences
  • Discuss warranty of the future and global trends in a neutral environment
  • Increase Aftermarket service revenues and uptake using new tools and techniques for extended warranty, service contracts, claims processing and recalls
  • Enable cost competitiveness and simplify warranty processes
  • Transform service and support functions to prepare for enhanced quantity and quality across warranty chain lifecycle
  • Hear best practices to manage warranty risk management including pro’s and cons of options such as outsourcing, over-the-air updates
  • Participate in small industry-specific benchmarking discussions by job function