This interactive workshop uses findings from the new 2026 Warranty Management Study: From Operational Burden to Strategic Advantage to examine how warranty operations really function across today’s dealer and manufacturer environments.
Participants will explore the full warranty lifecycle—from the initial customer concern and repair order through claim submission, adjudication, reimbursement, and performance analysis—to identify where fragmented systems, inconsistent processes, and manual work create friction. The discussion will also look at how leading organizations are using data, automation, AI, and new technologies to improve speed, accuracy, quality insights, and financial outcomes.
Designed for warranty, service, aftersales, dealer operations, claims, quality, and technology leaders.
It’s valuable for both experienced professionals looking to benchmark and validate their current approach and those newer to warranty who want a practical understanding of how warranty operations work in the real world.
Technology providers, consultants, and solution partners will gain direct insight into the operational challenges facing OEMs, dealers, and service networks—and where their solutions can create meaningful value.
Every workshop participant receives a copy of the full 2026 Warranty Management Study, featuring dealer-perspective research, benchmarking across 30+ OEMs, 30+ real-world claim entry and workflow screenshots, common friction points, proven practices, and insights into the future role of AI, automation, and data in warranty management.
This workshop can be purchased separately or is included with the 3-Day Best Value Bundle ticket for the Service & Warranty Lifecycle Summit.
Westin Southfield Detroit
October 19, 2026 2:00 pm ET
October 19, 2026 5:00 pm ET
