SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
Connect. Collaborate. Benchmark.
Analytics, Data, and Service:
Fuel For A Customer-First Connected World
200+
Attendees
80+
Companies
50+
Speakers
15+
Sponsors

Thank You 2024 Key Speakers

The Future Is Now.
DATA DRIVEN DECISIONS

Learn how to get the most out of your data!

The 2024 Summit will explore powerful strategies for collecting, understanding, and using data to make better decisions, using the latest tools and proven methods.

Gain valuable insights from your direct peers and industry experts on best-in-class technology and techniques.

TIS' The SEASON DISCOUNT TICKET OFFERS EXTENDED UNTIL 1/31
Become a Sponsor Become a Speaker

Look Who's Been Attending

A collage of professionals meeting at the annual MAPconnected summit

Agenda Created By Warranty Chain Executives For Warranty Chain Executives

MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement.

Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

Agenda Highlights

AI & PREDICTIVE ANALYTICS
Proven Strategies To Unlock Insights, Increase Efficiency & Empower Automation
ROOT CAUSE ANALYSIS
Using warranty data for improved administration, QUALITY AND SUPPLIER MANAGEMENT and ROOT CAUSE ANALYSIS
TELEMATICS
Best practices on advanced uses of TELEMATICS data
WARRANTY EDITS
Advanced WARRANTY EDITS – what works and what doesn’t?
LEGAL & REGULATORY
The LEGAL & REGULATORY world continues to evolve. What’s the latest and next?
TECHNICIAN: TOOLS AND DIAGNOSTICS
Training, hiring and retention
OVER-THE-AIR-UPDATES
Staying connected with the customer, OVER-THE-AIR-UPDATES, and input from NHTSA related to field service actions
WARRANTY IMPROVEMENT INITIATIVES
Informative case studies on successful WARRANTY IMPROVEMENT INITIATIVES

Summit Feedback

Overall Summit Quality - 4.8 / 5
Relevance - 4.4 / 5
Topic Variety - 4.6 / 5
Speaker Performance - 4.3 / 5
I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.
Sr. Program Manager, Quality Products & Services AIAG AIAG Logo

Introducing New 2024 Formats to Address the Needs of the Rapidly Evolving World

As the Summit expands, MAPconnected stays devoted to crafting and introducing novel thematic tracks and interactive formats, guided by the needs of our industry members and participants.

Main Summit
10/22 & 23
  • Quality & Supplier Management​
  • Connected Customer Care Revolutionized By Technology​ 
  • Service Lifecycle Management Powered By AI and Advanced Analytics​ 
  • Data Transformation To Drive Quality Management & Cost Efficiencies 
  • Dealer Technical & Field Service Operations 
  • Warranty Of The Future: Automative & Innovative Technologies 

Leadership Exchange Discussions & Hosts:

  • Warranty Administration – Nissan Group of North America
  • Purchasing & Supplier Cost Sharing – General Motors
  • Parts Return & Quality Analysis – Navistar
Roundtables
10/23 12-5 pm

Recall, Customer Campaigns & Legal  

  • Resolving Cost Recovery Disputes 
  • Categorizing Vehicle Recalls Based On Risk Factors 
  • Customer Care: Recall Execution Best Practices 
  • Dealer & Field Engagement 

Technical Services & Diagnostics 

  • How Diagnostics Impact The Full Claim Lifecycle 
  • Guided Diagnostics: Pros And Cons 
  • Cutting-Edge Diagnostic Equipment & Technologies
  • Technical Publications, Creation And Utilization 
  • Service Labor Times Development & Trends 
  • OTA’s Impact Discussions 
EV Service, Operations & Aftersales Summit
10/24
  • Exploring New Services & Revenue Generation For Dealers & Aftermarket
  • Maximizing Profitability In Aftersales Parts & Repair
  • Setting Up Cross-Brand Services & Insfrastructure
  • Navigating Warranty Risk And Driving Extended Warranty Business
  • EV Diagnostics Processes,  Battery Risks & Logistics
  • Tech Training, Equipment Upgrades & Safety
  • MVP Deliverables & Product Information Roadmaps
Workshop - Reservations Needed
10/21 2:00 - 5:00 pm

Workshop: Streamlining Assembly Decisions: Implementing Automated ‘Rebuild vs. Replace’ Processes For Instant Results! 

Key Topics Include:

  • Effective uses of Prior Approval for warranty oversight using examples from Ford
  • Successfully insulating the customer from the Prior Approval Process
  • Reducing the time technicians spend waiting at the parts counter
  • Incorporating Manufacturer Requirements, Dealer Processes and Lemon Law
  • Launching, optimizing and measuring the impact

Tickets purchased separately @ $395 including the VIP Shark Tank Dinner

 

VIP Shark Tank Diner - Reservations Needed
10/21 6:00 - 8:00 pm

VIP Dinner for Speakers, Sponsors & Invited Guests!

The AI revolution is in the Service & Warranty Lifecycle is real!  Join us for the annual summit’s kick-off networking dinner as we showcase these four (4) emerging AI companies:

Recalls: BizzyCar | Quality: Viaduct  

Technical Services: Circuitry | Diagnostics: Amber

Complete with Shark Tank Pitches | Audience Judging | Networking & Dinner Dinner

Tickets purchased separately @ $295

Tech Expo Exhibitors  | Ticket Options Available
10/22-24 

Warranty & Supply Chain Solutions | Data, Analytics & Telematics Connectivity | AI | VR​ | EV Services & Solutions | ​Technical Aides, Diagnostics | Training​​ & Outsourcing 

 

YOUR TICKET OPTIONS:

2024 Thought Leadership At It's Best!

A collage of industrial tools: Tractor, Back Hoe, Power Plant, Powersport ATV, Close up of large engine

Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

Who You’ll Meet There

Key Job Titles
  • Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
  • Finance: Accruals | Audits
  • Purchasing: Supply Chain | Supplier Cost Sharing
  • Data & Analytics: Systems | Support | Analysts
  • Technical: Field Services | Dealer Administration | EV Services | Training
  • Customer: Recalls | Safety | Campaigns | Customer Service
  • Dealer: Aftersales | Aftercare Services | Reporting | Publications | Training
  • Quality: Manufacturing | Engineering
  • Marketing: Customer Experience | Product Design
  • Legal: Regulatory | Compliance
  • Insurance & Financial Products

Why is Service and Warranty Lifecycle Summit a Must-Attend?

MAPconnected's interactive engagement and networking opportunities
Connect
In-depth discussions across full Warranty Lifecycle filled with Best Practice Presentations & Fireside Chats
Collaborate
Working together through Roundtables to enhance and streamline warranty and aftercare end-to-end experiences
Benchmark
Exchange latest technology and data usage processes during interactive workshops.

Featured Sponsors

MAPconnected is a Hub of Collaboration and Knowledge exchange

Unlock New Ideas & Expertise

No other summit provides attendance across the full Warranty Lifecycle Chain.

Warranty Strategy
Tech & AI
Connected Customer Care
Quality & Engineering
Data Analytics
Supply Chain & Manufacturing
EV Aftersales & Services
Dealer Field Services
Cost Control & Auditing

Tis' Season Ticket Discounts Extended Through 1/31!

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TIS' The SEASON DISCOUNT TICKET OFFERS EXTENDED UNTIL 1/31

Hotel Info

BOOK BEFORE 8/31 TO GUARANTEE ROOM AND GROUP RATE

MAPconnected offers room rates at the Sheraton Detroit Novi, a Marriot Hotel at a discounted rate of $181 per night, plus state and local taxes.

Book before 8/31 to guarantee room and group rate.