MAPconnected Summit 2025 – Plante Moran
Research Study | OEM–Supplier Relationship Influence on Warranty Performance Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]
Research Study Recap: How OEM–Supplier Relationships Shape Warranty Performance
Insights from Plante Moran’s Angela Johnson Warranty outcomes don’t exist in isolation. They reflect the strength — or strain — of the relationships between OEMs and their suppliers. That’s the core focus of the annual research led by Plante Moran and presented at the MAPconnected Vehicle Service & Warranty Lifecycle Summit. This year, Angela Johnson, […]
Michael Cavaretta Ford Motor Company Sr Director Quality & Industrial System Analytics to Join “AI In The Field” Panel During VIP Dinner at the Vehicle Service & Warranty Lifecycle Summit
MAPconnected is proud to announce that Michael Cavaretta will be joining the AI In The Field panel during the VIP Dinner on October 20 at this year’s Vehicle Service & Warranty Lifecycle Summit, taking place October 20–22, 2025, at the Sheraton Detroit Novi Hotel. As AI rapidly moves from theory to real-world implementation, leaders across […]
🌟 Welcome Stellantis First-Time Speakers
We’re thrilled to welcome Stellantis to the Summit stage for the very first time. Together, Bruce and Ron will lead the session Unlocking Quality Through Data on Tuesday, October 21 | 1:00 – 1:40 PM. In this discussion, they’ll explore how advanced data tools—and smarter use of warranty data—can transform complexity into actionable insights that: […]
General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study & Parts Return Center Tour April 18-19
Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI. GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day […]
General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study April 18-19
Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI. GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day […]
Supplier/Warranty Recovery (Warranty Cost Sharing) Survey
We would appreciate your input within the attached survey regarding Supplier Warranty Recovery, which may also be called warranty cost sharing. Please fill out the survey by August 18th and receive the full results by August 31st. All answers are confidential. If this is not your area of expertise, we would appreciate it if you […]
Supplier Warranty Cost Recovery Survey Roll-Out