Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar
Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as: -Deciding the battery service strategy that fits your business -Costs & […]
AISWLM Roadmaps: (Bridgestone + Tavant) (Toyota + Upstream)
Recorded September 10, this AISWLM session showcases two new, ready-to-test AI project roadmaps: • Early Warning Scout — Bridgestone & Tavant outline how to detect issues sooner by unifying signals across social/voice of customer, dealer RO data, telematics, and claims—moving from reactive to proactive quality insights. • 12V Battery Digital Signatures — Toyota & Upstream […]
AI-SWLM Think Tank AI 5 Use Case Project Roadmaps By MAPconnected
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Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025
In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case: Help us take […]
AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525
These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts, identified key success factors, anticipated early challenges, and established actionable steps to advance these ideas into operational Generative AI solutions—from ideation to Proof of Concept (PoC) projects. 🔹Reinventing Claims Adjudication […]
The Great Leap Forward in Automotive Tech
🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do. 📍 Hear more at the 2025 Vehicle Service & […]
Upstream Proactive Quality Detection – Upstream Security
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Pre-Defined Repair Codes: Is anyone using them? – Vehicle Service and Warranty Lifecycle Management Discussion Threads
[ad_1] Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members [ad_2] Source […]
Most OEMs don’t fail at AI because of technology. They fail because of organization.
In Part Two of our MAPconnected Service & Warranty Lifecycle Network Summit interview, Arnon Shafir, VP of Business Development at Upstream Security, pulls the conversation out of theory and straight into the hardest part of transformation: making AI real inside the enterprise. This isn’t about “adding a tool.” It’s about changing how quality, warranty, and […]
Why AI Fails in Aftersales | MAPconnected Service and Warranty Lifecycle Summit
Why do so many AI initiatives in aftersales stall before delivering real impact? In this MAPconnected Service & Warranty Lifecycle Network Summit feature, Arnon Shafir of Upstream Security explains why the biggest barriers to AI success aren’t technical — they’re organizational. This short discussion explores leadership expectations, operational change, and why curiosity may be the […]