From Claims Leakage to Continuous Intelligence: What’s Next in AI-SWLM
Explore how OEMs are applying AI across the warranty lifecycle to reduce claims leakage, improve quality, and move toward continuous intelligence. Join upcoming AI-SWLM Think Tank sessions featuring Stellantis, ServiceNow, and Upstream.
Fixing the Hidden Margin Leak in Warranty Claims
Warranty leakage often isn’t caused by policy—it’s caused by execution across disconnected systems, manual reviews, and fragmented workflows. In an upcoming MAPconnected webinar discussion with Stellantis & ServiceNow, OEM leaders will examine how manufacturers are reducing claim leakage and improving margin across the warranty lifecycle.
Decision Intelligence Is Reshaping the Service & Warranty Lifecycle
Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming an operational requirement. Nowhere is this more evident than across service parts and warranty operations, where complexity, volume, and cost pressures collide.
Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar
Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as: -Deciding the battery service strategy that fits your business -Costs & […]
AISWLM Roadmaps: (Bridgestone + Tavant) (Toyota + Upstream)
Recorded September 10, this AISWLM session showcases two new, ready-to-test AI project roadmaps: • Early Warning Scout — Bridgestone & Tavant outline how to detect issues sooner by unifying signals across social/voice of customer, dealer RO data, telematics, and claims—moving from reactive to proactive quality insights. • 12V Battery Digital Signatures — Toyota & Upstream […]
AI-SWLM Think Tank AI 5 Use Case Project Roadmaps By MAPconnected
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Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025
In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case: Help us take […]
AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525
These 2 turn-key AI use cases developed through collaborative industry insights at MAPconnected’s recent spring club study in Nashville where participants examined five AI-driven concepts, identified key success factors, anticipated early challenges, and established actionable steps to advance these ideas into operational Generative AI solutions—from ideation to Proof of Concept (PoC) projects. 🔹Reinventing Claims Adjudication […]
The Great Leap Forward in Automotive Tech
🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do. 📍 Hear more at the 2025 Vehicle Service & […]
Upstream Proactive Quality Detection – Upstream Security
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