New Xchange Leadership Groups Forming!
Member-driven, insight-rich collaboration — built around your priorities. As MAPconnected enters its next phase of growth, we are launching member peer benchmarking groups designed for senior leaders. These executive-level forums will focus on strategy, governance, and enterprise impact—moving beyond day-to-day operations. Each group convenes in a closed-door, facilitated environment and is built around […]
Protected: MAPconnected Summit Perk:
There is no excerpt because this is a protected post.
🌟 Welcome Stellantis First-Time Speakers
We’re thrilled to welcome Stellantis to the Summit stage for the very first time. Together, Bruce and Ron will lead the session Unlocking Quality Through Data on Tuesday, October 21 | 1:00 – 1:40 PM. In this discussion, they’ll explore how advanced data tools—and smarter use of warranty data—can transform complexity into actionable insights that: […]
Announcing the MAPconnected Monthly Newsletter
Welcome to the first edition of the MAPconnected Monthly Newsletter. As our network expands, we’re diving deeper into the insights, ideas, and initiatives shaping service, warranty, and aftersales. This monthly edition is your direct line into what’s next for MAPconnected and MyWarrantyNetwork Members Hub & Marketplace. If you have not yet signed up, if you […]
Survey Results Are In!
Improving Warranty Coverage Accuracy: Events That Determine Warrantability A member OEM tapped MAPconnected to gather insights on improving warranty coverage accuracy. The survey spotlighted best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. Interested survey participants will now meet on August14 1-2pm ET to further benchmark […]
Survey: Improving Warranty Coverage Accuracy
Got 5-minutes? A member OEM has tapped MAPconnected Vehicle Service & Warranty Lifecycle Network to gather insights on improving warranty coverage accuracy. This quick survey will spotlight best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. All responses are anonymous, and participating OEMs will receive a […]
Bridgestone Americas Hosts A Dynamic MAPconnected Network Club Study
What an incredible event! Bridgestone Americas welcomed industry leaders to the 3rd annual MAPconnected Warranty, Aftersales & Aftercare Services Network Club Study on May 7-8 at their Nashville headquarters. This two-day program provided benchmarking insights, an exclusive Bridgestone/Firestone Distribution Center tour, an AI-SWLM Think Tank meetup, and two networking dinners, fostering meaningful discussions and collaboration. […]
Bridgestone Americas Hosts MAPconnected Network Club Study
Agenda Released! Bridgestone Americas has extended a warm invitation to the MAPconnected Warranty, Aftersales & Aftercare Services Network to host our annual facilitated Club Study on May 7-8 at their headquarters in Nashville, TN. This 3rd annual event promises two (2) engaging days of benchmarking insights, an exclusive Bridgestone/Firestone Distribution Center access tour, AI-SWLM Think […]
Driving Efficiency with AI: Recap of the 2024 Summit
At the 2024 Vehicle Service & Warranty Lifecycle Summit, industry leaders explored cutting-edge solutions to streamline processes and reduce human error. From quality code predictions and AI-driven technician comment analysis to leveraging failure type clusters, the focus was on improving claim entry and communication. Highlights included enhancing diagnostic tools, integrating technicians into the quality feedback […]