What an incredible event! Bridgestone Americas welcomed industry leaders to the 3rd annual MAPconnected Warranty, Aftersales & Aftercare Services Network Club Study on May 7-8 at their Nashville headquarters.
This two-day program provided benchmarking insights, an exclusive Bridgestone/Firestone Distribution Center tour, an AI-SWLM Think Tank meetup, and two networking dinners, fostering meaningful discussions and collaboration.
Event participation included:
7 OEMs and nearly 30 executives from Bridgestone, Cummins, Ford, General Motors, Kia, Toyota, and Slate Truck, alongside AI service providers including Advantage Technical, Circuitry.ai, SAS, Sd-ize, Syncron, Tavant, and Upstream.
Day 1: Interactive Warranty Discussion Key Topics
- Cost Reduction Drivers Across the Repair Lifecycle
- Simplifying Warranty Claims for Dealers & Enhancing OEM/Supplier Usability
- Improving Warranty Parts Return Processes
- Warranty Terms & Conditions
- Dealership Metrics, Reporting & Auditing
- Courtesy Transportation Strategies
Day 2: Behind-the-Scenes Industry Insights
The group toured the Bridgestone/Firestone Distribution Center, examining tire and air spring testing systems that support warranty investigations, quality assurance, and cost-sharing processes.
The afternoon featured the AI-SWLM Think Tank Meetup (AI-Service & Warranty Lifecycle Management), where participants outlined five AI-driven concepts, identified key success factors and early challenges, and developed actionable roadmaps to evolve these ideas into generative AI solutions—progressing from ideation to Proof of Concept (PoC) projects.
This event reinforced MAPconnected’s commitment to driving innovation in warranty and aftersales strategies.
Engage in ongoing discussions like these with Member Companies in MAPconnected’s network, where collaboration and industry insights continue to drive innovation.
MAPconnected’s Engagement Tools Include:
- MyWarrantyNetwork Members Hub & Marketplace (www.mywarrantynetwork.com)
- AI-SWLM Think Tank (AI-Service Warranty Lifecycle Management)
- Vehicle Service & Warranty Lifecycle Summit October 20-22 Sheraton Novi, Michigan
