General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study & Parts Return Center Tour April 18-19

Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI.

GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day benchmarking event along complete with networking dinner.

Click To Register Here

Thursday, April 18th: Onsite Facilitated Interactive Club Study

9-2:00 pm ET | General Motors Will Explain Their Processes and Expand On Topics Such As:

Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication

Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems

Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)

2-5:00 pm ET | Facilitated Benchmarking Deep Dive Topic Discussions Follow Such As:

Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles

7-9:00 pm ET | Networking Dinner

Friday, April 19th: Onsite Facilitated Tour & Interactive Club Study

9-12:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.

Your hosts:

Jose Clemente, Supplier Recovery Manager General Motors

Pam Walter, Founder MAPconnected

Mike Roberts, President MR Insights (facilitator)

Click To Register Here

General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study April 18-19

Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI.

GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day benchmarking event along complete with networking dinner.

Click To Register Here

Thursday, April 18th: Onsite Facilitated Interactive Club Study

9-2:00 pm ET | General Motors Will Explain Their Processes and Expand On Topics Such As:

Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication

Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems

Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)

2-5:00 pm ET | Facilitated Benchmarking Deep Dive Topic Discussions Follow Such As:

Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles

7-9:00 pm ET | Networking Dinner

Friday, April 19th: Onsite Facilitated Tour & Interactive Club Study

9-12:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.

Your hosts:

Jose Clemente, Supplier Recovery Manager General Motors

Pam Walter, Founder MAPconnected

Mike Roberts, President MR Insights (facilitator)

Click To Register Here

Vehicle Recall Risks and Costs Survey & Round Robin

Take Survey Now 

Our Vehicle Recall Risks and Costs Survey takes just 5-minutes to learn your relative peer performance in the areas of: Compliance | Consumer Outreach | Data Mitigation | Data Strategies | Cost Recovery

All replies are confidential and your answers will not be attributed to you or your company. All survey respondents will receive the full report.

Join us then February 22 3:00-4:00pm ET for our Virtual Round Robin where your replies will be rolled up into relevant charts and graphs to aid the interactive discussion led by Stout covering best-in-class advanced data sources, innovation analysis and new strategies to enhance automotive safety.

Register on the MAPconnected website

January 2024: Customer Warranty Satisfaction Survey

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We would appreciate your input within the attached survey regarding Supplier Warranty Satisfaction. Please fill out the survey by January 26th and receive the full results January 30th in the Virtual Round Robin. All answers are confidential and will not be attributed to you and your company.

If this is not your area of expertise, we would appreciate it if you could forward the survey to the appropriate person within your organization.

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