NEXT UP! This Tuesday, March 21st 3:00-4:00pm ET

March 21st
Turning Warranty Data Into A Continuous Improvement Tool Benchmark Round Robin (OE’s and Tier Suppliers)

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Facilitator: Jason Payne
Former Head of Global Warranty Management, Sensata Technologies and President and CEO, JPSI

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May 16: Parts Return And Supplier Recovery Club Study (Hosted @ Navistar Parts Return & Product Review Center near San Antonio Texas)

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7 OEM Participants: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan 

Navistar hosted MAPconnected members to their Parts Return and Product Review Center near San Antonio, Texas for a half-day facilitated benchmark session to tour and review their processes.

This busy center supports their team to achieve recovery goals and processes 40k-50k warranty claims returned from service locations annually. During this informative half-day session you will be able to benchmark your processes as you observe Navistar’s best-in-class warranty systems and processes including:

  • Receipt, handling, and inventorying of returned warranty parts
  • Reviews of Individual Components and Part Testing which supports their quality and supplier recovery processes.
  • A high level review of their overall warranty claim process, including dealer input screens and OEM claim processing

Your Host: Bryan Tracy, Senior Manager Supplier Warranty & Product Review Center – Navistar

Although the visit will focus on Navistar’s processes, you’ll also be able to learn about the processes that other MAPconnected members use in part return and warranty administration. Session is limited to encourage active engagement.

For more information click here

Timeline: Attendees are recommended to fly in May 15th in time for a group dinner. May 16th activities will end following lunch.