Round Robin: Dealer Pain Points on Submitting Claims

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We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators.  Throughout the presentation of the 4-subtopics below we will also open the discussion to participant feedback and questions to help you understand your relative performance.

Key topics to be covered:

  1. Flat Rate Manual (Labor Time Guide) integration with DMS
  2. OEM Scan tool claims requirements
  3. Work Order (Repair Order) comments integration / capture
  4. Claim Adjustment reconciliation

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Your host:

Warren DeBardelaben, President – WD3 AUTOMOTIVE

Warren worked for Nissan North America, Inc. for over 35 years after a brief stint as a test engineer for Pratt & Whitney Aircraft.  A trained Mechanical Engineer, he is a proven senior level executive who excels at building self-directed teams and thrives in a customer focused environment. Warren is a subject matter expert in the areas of warranty expense management, automotive repair processes, inventory control, and parts and service sales and marketing.  While at Nissan he managed 260+ individuals and North American Warranty operations; North American Parts Operations ($2.5B annual sales); Service Operations and Technical Support teams. He led development of an industry leading anomalous claims detection tool generating 5%+ claims savings. He developed and implemented an automated parts inventory control system for ~1,000 Nissan dealers, and 215 Infiniti dealers improving turn-rate and “first time fill.”  Warren stated his own consulting business in 2021, WD3 Automotive, LLC, and has worked with various industry vendors and OEM’s in the fields of technical support, consumer affairs, warranty cost reduction, and aftersales structures.  Warren lists as a key strengths the ability to understand the more complex side of the automotive business and the demonstrated skill to build winning teams

Attending Companies Past and Present List

2-10 HBW

Advantage Technical

After, Inc.

Agolo

AIAG

Ally

American Axle & Manufacturing

AmTrust

Apco Holdings

Arrival Solutions

Atheer

Audi of America

AvantaGuard

AWM Warranty Management

Axiom Connected

Better Vantage Point

BMW North America

Bozard Ford Lincoln

BraunAbility

Bridgestone

Brown & Brown Risk

Canoo

Cars Protection Plus

Cloyes Gear and Products

Concannon XR

CSS Corp

Cummins

Danner Automotive Consultancy

Dealer Technical Services

Dealers Resource Center

Deloitte

Doosan Bobcat

ELMS

Extended Warranty & Service Contract Consulting

Foley & Lardner LLP

Ford Motor Company

Forvia/Faurecia Seating

Frost Brown Todd

General Motors

General Motors Financial

GKN Automotive

Gulf States Toyota

Hyundai Motor America

I-10 Toyota

J.D. POWER

Jackson Dawson

JM&A

John Deere

Johnson Controls International

JP Strategy & Intelligence

JTT Safety Compliance Specialty

Kenworth Truck Company

Kubota

LegalEase Solutions

Lightning eMotors

Magna Seating

Magna Seating Systems Engineering

Magni America

Mahindra North America

Mark Miller Subaru

Meenan P.A.

Mentor Systems LLC

Mercedes-Benz Financial Services

Mercury Mechanical Protection

Mercury Select Management Company

Midtronics

Mile One

Mitsubishi Logisnext

MIZE

MobilAuto

Motive Retail

MOTOR Information Systems

MR Insights

MSX International

Multimatic Dynamic Suspensions

National Automobile Dealers Association

National Institute For Automotive Service Excellence (ASE)

Navistar

Nexteer Automotive

Nexus

Nissan Group of North America

NTP Company

PCMI

Pentair

Peterbilt Motors Company

Polaris

PTC

QIS Consultants

Real Variable Digital Asset Services

RealWear

RepairPal

Robert Bosch

Salesforce

SAS Institute

sd-ize Consulting

Sedgwick

Sensata Technologies

Service Contract Consulting

Snap-on Equipment

Sogefi

Specialty Equipment Insurance Services

SRG Global

Standard Motor Products

Stellantis

Stout

Strategic DX

StreetScope

Subaru of America

Syncron

Tavant

TeamViewer

Tech Mahindra

Tenneco Powertrain

Toyota Motor Sales

TPA Risk Management

Trek Bicycle Corporation

Ubiquiti Inc.

University of Michigan-Dearborn

VectorSolv

Volkswagen of America

Volta Trucks

Volvo and Mack Trucks

Volvo Construction Equipment

Volvo Group

Volvo Group North America

Volvo Group Trucks

Volvo Group Trucks North America

WarrCloud

WD3 Automotive

We Predict

Yamaha Motor Europe

Yanmar America

Company List Past and Present

2-10 HBW

Advantage Technical

After, Inc.

Agolo

AIAG

Ally

American Axle & Manufacturing

AmTrust

Apco Holdings

Arrival Solutions

Atheer

Audi of America

AvantaGuard

AWM Warranty Management

Better Vantage Point

BMW North America

Bozard Ford Lincoln

BraunAbility

Bridgestone

Brown & Brown Risk

Canoo

Cars Protection Plus

Cloyes Gear and Products

Concannon XR

CSS Corp

Cummins

Danner Automotive Consultancy

Dealer Technical Services

Dealers Resource Center

Deloitte

Doosan Bobcat

ELMS

Extended Warranty & Service Contract Consulting

Foley & Lardner LLP

Ford Motor Company

Forvia/Faurecia Seating

Frost Brown Todd

General Motors

General Motors Financial

GKN Automotive

Gulf States Toyota

I-10 Toyota

J.D. POWER

Jackson Dawson

JM&A

John Deere

Johnson Controls International

JP Strategy & Intelligence

JTT Safety Compliance Specialty

Kenworth Truck Company

Kubota

LegalEase Solutions

Lightning eMotors

Magna Seating

Magna Seating Systems Engineering

Magni America

Mahindra North America

Mark Miller Subaru

Meenan P.A.

Mentor Systems LLC

Mercedes-Benz Financial Services

Mercury Mechanical Protection

Mercury Select Management Company

Midtronics

Mile One

Mitsubishi Logisnext

MIZE

MobilAuto

Motive Retail

MOTOR Information Systems

MR Insights

MSX International

Multimatic Dynamic Suspensions

National Automobile Dealers Association

National Center for Dispute Settlement, LLC

National Institute For Automotive Service Excellence (ASE)

Navistar

Nexteer Automotive

Nexus

Nissan Group of North America

NTP Company

PCMI

Peterbilt Motors Company

Polaris

PTC

QIS Consultants

Real Variable Digital Asset Services

RealWear

RepairPal

Robert Bosch

Salesforce

SAS Institute

sd-ize Consulting

Sedgwick

Sensata Technologies

Service Contract Consulting

Snap-on Equipment

Sogefi

Specialty Equipment Insurance Services

SRG Global

Standard Motor Products

Stellantis

Stout

Strategic DX

StreetScope

Subaru of America

Syncron

Tavant

TeamViewer

Tech Mahindra

Tenneco Powertrain

Toyota Motor Sales

TPA Risk Management

Trek Bicycle Corporation

Ubiquiti Inc.

University of Michigan-Dearborn

VectorSolv

Volkswagen of America

Volta Trucks

Volvo and Mack Trucks

Volvo Construction Equipment

Volvo Group

Volvo Group North America

Volvo Group Trucks

Volvo Group Trucks North America

WarrCloud

WD3 Automotive

We Predict

Yamaha Motor Europe

Yanmar America