🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. Parts Return Strategy & Cost Optimization | Meetup #1 | 75-minutes Virtual Benchmark how OEMs define return vs. scrap decisions, govern return models, and balance cost, insight value, and executive trade-offs to optimize return…

With the growing emphasis on connectivity and seamless integration with the lifestyles of today’s consumers, in this round robin session we will benchmark vehicle mobile applications across OEMs, understand the successes and complexities of incorporating service and warranty processes into the app, and discuss the potential complexities of having various DMS providers across dealerships. What…

Be there Thursday, 2/27 3-4pm ET for the first meet-up! MAPconnected launches AI-SWLM Think Tank to promote AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Click to download the brochure & request an invite. Mission Statement: To leverage AI technologies to revolutionize Service and Warranty Lifecycle Management, reducing costs, improving efficiency,…

MAPconnected’s AI-SWLM Think Tank will meet onsite at the Bridgestone Firestone Distribution Center from 11:30am to 4:30pm, with a Networking Dinner to follow. Please feel free to join the group earlier in the day, starting at 8:00am if you wish. Agenda: Thursday, May 8 (8am – 8pm) Bridgestone/Firestone Distribution Center followed by Networking Dinner Morning…

Join us for the 2nd meetup of MAPconnected’s AI-SWLM Think Tank promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Agenda Highlights: 🚀 Two Deep Dive AI Case Studies 🤝 Facilitated Discussions Following Each Deep Dive Featured Deep Dive AI Project Hosts: STELLANTIS – Global Director, Customer Care Performance & Strategy:…

TAC Leadership Exchange Purpose Statement: To bring together OEMs who operate Technical Assistance Centers (TAC) for benchmarking discussions focused on gaining actionable insights into operational best practices and key performance indicators (KPIs) that strengthen dealer support. Meeting topics will be determined by member OEMs and structured within a planned agenda, facilitated by Mike Roberts of…

Improving Warranty Coverage Accuracy: Events That Determine Warrantability BETTER DATA FASTER! The goals of any OEM for all service and/or warranty systems. We focus a tremendous amount of effort on paying claims correctly, but all of that happens AFTER the repair, AFTER the vehicle/customer has left the dealership. What if we could move more warranty…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. TAC Strategy & Technology Enablement | Meetup #1 | 75-minutes Virtual This group was established August 2025 and is open to new members! Current OEMs participating include: Bridgestone | Ford | Hyundai | Hyundai…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. Managing The Impact Of New State Laws on Warranty Reimbursement Processes | Meetup #1 | 75-minutes Virtual Explore how OEMs are adapting warranty claims processing to new state laws, from labor rate data access…

🚀Join the Leading Peer Network – Now Accepting New Members! 🚀 Tap into a member-driven, insight-packed community built around your priorities. Reducing Supplier Administrative Burden | Meetup #1 | 75-minutes Virtual Examine how OEMs streamline supplier interactions, reduce duplication and manual work, and balance control, compliance, and usability through optimized portals, submissions, and feedback mechanisms.…