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Thu
21st
March 21, 3:00PM - 4:00PM
Round Robin

Dealer Pain Points on Submitting Claims

We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion for participant feedback and questions to help you understand your relative performance. Key topics to be covered: Flat Rate Manual (Labor Time Guide) integration with…
Thu
22nd
February 22, 3:00PM - 4:00PM
Round Robin

The Next Frontier Of Vehicle Recall

Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risks and Costs Survey that all participants will complete. The survey will benchmark elements such as: Compliance Consumer Outreach Risk Mitigation Data Strategies Cost Recovery Stout will further…
Tue
30th
January 30, 11:00AM - 12:00PM
Round Robin

Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair

Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…
Wed
18th
May 18, 11:00AM - 12:00PM
Round Robin

Data Collection Collaboration to Support Parts Return Process Members

Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Subtopics to be discussed in Benchmark Round Robin: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made aware of each part that…
Tue
22nd
March 22, 11:00AM - 12:00PM
Round Robin

Warranty Data Collection For Claims Reporting

Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data? In addition to claim data, what other data do you link to the warranty claim? Diagnostic session…
Tue
25th
January 25, 11:00AM - 12:00PM
Round Robin

Automated Claims Processing Rules

Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…
Tue
22nd
June 22, 11:00AM - 12:00PM
Round Robin

Effective Multi-Channel Communications

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: • What customer communication methods resonate with vehicle owners • What tools and methods are used to significantly improve repair rates • OEM versus dealer responsibilities • Recall administration effective reporting •…
Tue
27th
April 27, 11:00AM
Round Robin

Deepview True Cost Report: What Is Actually Spent To Keep Vehicles On The Road

One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study. With broad differences in markets, practices and allowances, having a fair competitive comparison…
Tue
23rd
March 23, 11:00AM - 12:00PM
Round Robin

Service Labor Time Standards Versus Average Labor Pricing

MAPconnected looks to empower our members with actionable insights deeply rooted in warranty data and best practices. Our first benchmark project will allow OEMs to see exactly how they perform relative to industry peers regarding: Subtopics to be discussed in Benchmark Round Robin: What is your overall process for developing flat rates or labor time…
Wed
23rd
February 23, 3:00PM - 4:00PM
Round Robin

EV Battery Replacement Under Warranty

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What is your battery warranty? If a battery needs to be replaced, what is your procedure? Prior Approval? Do you allow a dealer to order a battery or would a battery have…