Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding:
- Customer surveys
- Inbound claims: Via online submissions and phone calls
- Dealer tool simplifications
- Contacts per claim, speed of claim resolution and speed of answer
- Claim-handling: Speed and accuracy
- Control for dealer over-repair and accuracy/following TSBs
- Specialty teams: EV, powertrain and techline, etc.
- Control for dealer over-repair and accuracy/following TSBs
- Decisioning: Pre-approval and/or limits on certain repairs and automation
- Contacts per claim, speed of claim resolution, QC for accuracy & thoroughness of decisioning
- Goodwill
- Empower dealer + limits
- Empower field Aftersales + limits
- Goodwill tool app or online submission
Following the event the group will additionally benefit from extended discussion opportunities setup as a private group hosted in the MAPconnected Members Network Forum.
