10/22 1-4:15 pm Choice of 2 Tracks: Technical & Field Services | Recall, Customer Campaigns & Legal
1:00 – 2:00 Networking Lunch
2:00 – 2:30 Accurately Diagnosing EV 12V Batteries: Supporting Warranty Control, Reliability, and Service Efficiency
At the heart of every electric vehicle is a small but critical component: the 12V battery. Yet, if overlooked, this system can be a leading cause of service challenges, warranty claims, and customer dissatisfaction.
In this joint session, they will reveal the two core problems OEMs and service providers face with 12V battery diagnostics—and demonstrate how Midtronics’ groundbreaking SafetyPower Diagnostics technology is transforming service practices, warranty outcomes, and EV performance.
General Motors | Joshua Shuck, Special Tools & Dealer Equipment Manager | Midtronics | Joshua Linton, EV Platform Manager
3:00 – 3:30 Hyundai’s Preemptive Tech Support Strategy
- Tackling volume challenges with smarter support models
- Strengthening dealer confidence through proactive training
- Building a sustainable pipeline with recruiting & career pathing
Hyundai | Jeff Ellis Senior Group Manager Dealer Tech Support | Advantage Technical | Laura Kelly Director Customer Solutions
3:00 – 3:30 Deep Dives | Advancing Warranty Management Through Smarter Service Delivery
- Telematics in Diagnostics & Claims: Leveraging real-time data to guide repairs, validate usage, and streamline claim processing
- Mobile Service Expansion
- Optimizing Technical Publication: Enhancing accuracy, accessibility, and usability of service information to support technicians and improve repair outcomes
UVeye | Yaron Saghiv Chief Marketing Officer
3:30 – 4:15 Panel | Equipping The Front Line For A Digital Future
As AI, diagnostics, and electrification transform service, the technician workforce must evolve. This session explores how industry leaders are tackling technician shortages and upskilling through AR/VR, digital repair tools, and AI-powered diagnostics.
Northwood University | James O’Dell, Director of Corporate Education | University of the Aftermarket | Kubota | Xin Liang, Warranty Manager | Rising Star Certified Collision Technician | Will Morrison | Travers Automotive & RV Group | Steve Schmith
Tickets can be purchased separately @ $395 including lunch or included in your MAIN SUMMIT 2 or 3-day Ticket.
