10/22 1-4:15 pm Choice of 2 Tracks: Technical & Field Services | Recall, Customer Campaigns & Legal
1:00 – 2:00 Networking Lunch
2:00 – 2:30 Panel | Vehicle Reacquisition: Update on California AB1755
With the recent passage of California’s AB1755, vehicle manufacturers face new requirements around vehicle reacquisitions. This session provides a clear overview of the legislation and its supplemental bill (26), the latest status updates, and practical insights. Learn what’s changed, what’s coming, and the lessons learned so far—including common pitfalls to avoid.
Shook, Hardy & Bacon | Karyn Ihara, Senior Counsel | Sedgwick | Wayne Mitchell Global Vice President Automotive Solutions
2:30 – 3:00 Thought Leadership | Emerging Trends in Warranty & Recall
Warranty and recall management is now central to business strategy, influencing everything from supply chain consolidation to consumer trust. In this session, Ray will explore:
- Due Diligence in Consolidation: Why warranty and recall performance is critical in M&A decisions
- Centralized Computing Risks: How integration of control units raises new recall challenges
- In-Vehicle Notifications: Using connected systems to increase awareness and recall completion
- AI-Driven Detection & Management: Leveraging data intelligence to identify risks earlier and respond more effectively
Stout | Ray Roth Director Disputes, Claims & Investigations
3:00 – 3:30 Panel |Telematics & Customer Data Compliance: Navigating Privacy in Customer-Centric Recall and Service Strategies
Workhorse | Renee Stephens Director Field Service & Analytics | Sedgwick | Wayne Mitchell Global Vice President Automotive Solutions
3:30 – 4:15 Panel | Equipping The Front Line For A Digital Future
As AI, diagnostics, and electrification transform service, the technician workforce must evolve. This session explores how industry leaders tackle technician shortages and upskilling through AR/VR, digital repair tools, and AI-powered diagnostics.
Northwood University | James O’Dell, Director of Corporate Education | University of the Aftermarket | Kubota | Xin Liang, Warranty Manager | Rising Star Certified Collision Technician | Will Morrison | Travers Automotive & RV Group | Steve Schmith
Tickets can be purchased separately @ $395 including lunch or included in your MAIN SUMMIT 2 or 3-day Ticket.
