Bridgestone Americas has extended a warm invitation to the MAPconnected Warranty, Aftersales & Aftercare Services Network for our 3rd annual facilitated Club Study on May 7-8 at their headquarters in Nashville, TN. The event will feature 1.5 days of facilitated benchmarking, a Bridgestone/Firestone Distribution Center tour and a Networking Dinner.
Our 2024 annual Club Study was graciously hosted by General Motors with a participation of 10 OEMs and nearly 30 executives representing: Bridgestone | Cummins | Ford Motor Company | General Motors | Navistar | Nissan North America | Peterbilt Motors | Slate | Volkswagen Group of America
This highly interactive session will explore various warranty topics for OEM, OES Equipment Manufacturers & Aftermarket executives responsible for: Warranty Strategy & Systems | Dealer Administration | Parts Return & Quality Analysis | Purchasing & Supplier Cost Sharing
Agenda:
Wednesday, May 7 (9am – 8pm) Bridgestone Corporate Tower followed by Networking Dinner
Morning Combined Group 9-1pm: Unlocking Cost Efficiency: Smarter Warranty, Parts Return & Repair Strategies
- Drivers Of Cost Reduction Across The Repair Lifecycle
- Prior approval / pre-authorization
- Advanced claim editing
- Best practices in manual claim review
- Strategies for reducing warranty repairs on high-value parts like EV batteries, engines, and transmissions
- Simplifying Warranty Claiming For Dealers And Increasing Usefulness To OEMs and Suppliers
- Use of Pre-Defined Repair Codes (bundled repair codes)
- Streamlining recall claims and frequent repairs
- Inclusion or linking to telematics data
- Improving warranty claim accuracy
- Improving Warranty Parts Return: Do Warranty Parts Need To Be Returned?
- Benchmarking current return practices and rates
- Strategies to reduce requested warranty parts
- Determining shipment destinations: OEM or Supplier?
Afternoon 1-5pm: Specialized Discussion Groups:
- Terms and Conditions
- Dealership Metrics, Reporting & Auditing
Evening Networking Dinner Sponsored By Syncron
Thursday, May 8 (8am – 8pm) Bridgestone/Firestone Distribution Center followed by Networking Dinner
Morning Combined Group 8-11:30am:
- Facilitated Tour To Observe Individual Parts Testing Systems That Support Their Warranty Parts Investigations, Quality Systems, And Cost-Sharing Processes.
Networking Lunch Sponsored by Tavant
Afternoon 12:30-4:30pm:
- AI-SWLM Think Tank Meetup (AI-Service & Warranty Lifecycle Management Think Tank) | We’ll explore five (5) AI Service & Warranty Lifecycle Management concepts and chart the journey to fully automated generative AI solutions. Together in small group collaborations, we will identify critical access factors, address early-phase challenges, and develop detailed and actionable roadmaps to transform these ideas into impactful generative AI solutions from ideation to Proof of Concept (PoC) Projects.
Evening Networking Dinner Sponsored By SAS
Don’t miss this opportunity to understand relative performance and share insights with your direct peers!