Ashok Kartham to present at the Vehicle Service & Warranty Lifecycle Roundtable
Ready or Not: The Vehicle is Now a High-Tech Gadget
With the emergence of Tech companies in the Vehicle industry, the Customer Experience is changing from Sales to Service. Vehicle enterprises are now adapting, and even competing, in the high-tech, software industry. In this presentation, Ashok will open the discussion on this technology service evolution and then a panel of industry experts will discuss how they are preparing for these Warranty and Service delivery changes and what they see coming in the not-so-distant future.
Key discussion points will include:
• Higher margin revenue opportunities with Subscription Services, Servitization and Product-as-a-Service
• Retooling dealers globally, and service technicians, with the knowledge needed to work with the rapid technology advancements
• How to build stronger customer relationships by leveraging IoT and Connected vehicle data to deliver proactive customer service.