Daniel Pullo

Using GenAI To Enhance The Customer Experience

Daniel will share insights on how his team catalogs global customer care processes and best practice strategies, including handling customer recalls. Leveraging these resources and extensive consumer research, he has been pivotal in rolling out AI technologies to enhance agent effectiveness and efficiency by prompting actions and automating FAQs. Daniel will highlight his Generative AI journey which has transformed customer interactions and operational efficiencies.

Bio

Daniel Pullo serves as Director, Global Performance & Strategy for Customer Care at Stellantis. With previous experience at Sutherland Global Services, he has amassed 17 years of expertise in managing customer care and contact center operations. His career is highlighted by successful new program implementations in multiple geographies, supplier transitions and lines of business consolidations, and major technology transformations. A graduate of the University of Windsor, Daniel has recently focused on emerging Generative AI technologies and their potential transformative applications in the contact center. He is committed to empowering teams and driving significant business results through innovative strategies and technologies.

Outside of his professional life, Daniel is an active volunteer in children’s sports, demonstrating his commitment to community and leadership development.