Warren DeBardelaben

A proven senior level executive who excels at building self-directed teams and thrives in a customer focused environment. A subject matter expert in the areas of warranty expense management, automotive repair processes, inventory control, and parts and service sales and marketing.

Manages 260+ individuals. Oversees North American Warranty operations (~$1.5B/annual); North American Parts Operations ($2.5B annual sales); Service Operations and Technical Support teams. Led development of industry leading anomalous claims detection tool generating 5%+ claims savings. Developed and implemented parts inventory control system for ~1,000 Nissan dealers, and 215 Infiniti dealers improving turn rate and first time fill.

Completely overhauled claims policies and procedures to build customer satisfaction. Designed new warranty performance tracking system to monitor areas of abnormal expense. Led team of programmers to design new web-based warranty claims submission system. Directed enhancement to the goodwill system to produce a measurable return on investment