Vehicle Service & Warranty Lifecycle Roundtable

About the Speaker

Global Warranty Spend Manager
Ford Motor Company

Jennifer Jones is the Global Warranty Spend Manager at Ford Motor Company. In this role, she leads a team focused on warranty reduction encompassing Quality, Product Development, Service Engineering, and Purchasing. She owns Ford’s Warranty Spend Reduction process and is the business owner for related analytical and IT tools. Her experience spans Manufacturing, Product Development, Quality and Service Engineering and she has worked for Ford, Visteon, GM, and Chrysler. She is known for building strong teams, driving quality improvement, creating intelligent analytical tools, making strategic process improvements, and delivering results.

Jennifer is passionate about her community and Ford’s mission to put people first. She is a dedicated mentor through Women in Ford and has launched an all-new mentoring and social club program for her organization. She was a founding member and chairperson of Blessings in a Backpack Livonia and has been a Detroit Race for the Cure team captain for the last 19 years. She is also a volunteer and board member at her church.

Jennifer holds Bachelor’s and Master’s degrees in Mechanical Engineering from Michigan State University and is a certified 6 Sigma blackbelt.

About the Session

Panel Discussion: Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk & Costs

  • Knowledge capture and sharing approaches to enable real-time access to other teams such as Product management, Sales, Service…

  • Moving from segmented to integrated warranty processes to reduce costs of repair

  • Increasing collaboration and sharing between OEMs, Suppliers, Contract Manufacturers and Dealers to improve processes

  • Quality differentiation for competitive advantage

  • Sharing responsibility for potential product liability, warranty and recall claims