Project Description

Vehicle Service & Warranty Lifecycle Roundtable
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About the Speaker

Jose Clemente

Warranty Performance & Parts Review Supervisor
General Motors

Biography coming soon.

About the Session

Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk & Costs

  • Knowledge capture and sharing approaches to enable real-time access to other teams such as Product management, Sales, Service‚Ķ
  • Moving from segmented to integrated warranty processes to reduce costs of repair
  • Increasing collaboration and sharing between OEMs, Suppliers, Contract Manufacturers and Dealers to improve processes
  • Sharing responsibility for potential product liability, warranty and recall claims
  • Quality differentiation for competitive advantage
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