SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
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Tag: EV Services Operations Aftersales

Breaking Barriers to EV Adoption As New Service & Customer Sources Are Created: The Role of Dealers in the EV Revolution

Electric vehicles (EVs) present unique challenges and opportunities for dealerships. In this summit highlight, industry experts dive into the critical role of dealers in overcoming EV adoption barriers and creating success stories:

  • Addressing Key Barriers: Charging infrastructure, cost of ownership, range anxiety, and battery concerns.
  • Dealer Impact: How well-trained teams and in-store expertise are building customer trust and driving EV vehicle and aftercare services sales.
  • Employee Value: Prioritizing employee safety and education as essential to the EV transition.

Learn how dealerships are turning challenges into opportunities in the rapidly growing EV market. Watch now!

Yes, Thats A Panda Washing An EV!

Its not too late to join the EV Service Operations & Aftersales Summit! Stay an extra day from the Service & Warranty Lifecycle Summit OR just attend on Thursday, Oct 24.   

You can’t beat the price of $395 to gain inspiration from leading innovative early adopters and networking with EV service & aftersales trailblazers covering topics such as: 

  • Exploring New Services & Revenue Generation For Dealers & Aftermarket
  • Maximizing Profitability In Aftersales Parts & Repair
  • Setting Up Cross-Brand Services & Insfrastructure
  • Navigating Warranty Risk And Driving Extended Warranty Business
  • EV Diagnostics Processes,  Battery Risks & Logistics
  • Tech Training, Equipment Upgrades & Safety
  • MVP Deliverables & Product Information Roadmaps

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Hear from EV media expert Elena Ciccotelli, EV’s FOR EVERYONE & her PET PANDA about whats trending at the EV Service, Operations & Aftersales Summit!
Featured EV Speakers!


Launching A Telehealth Checkup Option for Teslas – Jun Chung, Co-Founder & Chief of Staff AMBER

Amber is increasing warranty transparency by launching an extended warranty product complete with a VIN-specific remote diagnostic inspection tool.  

Reeducating And Reformatting ICE Customer Behaviors To BEV – Ayana James, Model e CX Owner Success Manager FORD MOTOR COMPANY

The Tesla effect
Educating EV owners
Short term vs. long term impact
Building the dealer relationship

Harnessing the Benefits of Progress to Pave the Path to Accelerate EV Sales – Al Salas, CEO ECO AUTO

Supporting consumer challenges
Forming partnerships
Community engagement

Greening the Road Ahead: How Do We Prepare For the Anticipated Obstacles – Brian Engle, President NAATBatt

Leveraging technological advances
Focusing on sustainability
Strengthening industry collaborations
Preview This Years EV Summit Here
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Register Now With $300 Discount!  Use Code: MAP300 

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Designing, Selling and Marketing F&I Products & Services for Electric Vehicles

We dove into the world of electric vehicles with Josh and James to identify best practices for positioning and promoting F&I products and services. Key topics we will cover include:

– Calculating the risks of providing EV coverage
– Designing new products based on changes in technology
– Exploring unique offerings to cater to this strategic market
– Positioning EV for sales and marketing

Our webinar offers a sneak peek to some of the topics that will be covered in greater detail during the EV & Financial Products Tracks at the Vehicle Service & Warranty Lifecycle Summit scheduled at the Westin Southfield Detroit, MI on October 25-26.

Speakers:
Josh Bass, Vice President Product Development – JM&A Group
James Davies, Vice President Repair Analytics Division – J.D. Power
Mark Nagelvoort, President & Chief Executive Officer – PCMI

[advanced_iframe src=”<iframe width=”835″ height=”470″ src=”https://www.youtube.com/embed/CO592qIUCcs” title=”[ON-DEMAND WEBINAR]

Challenges and Costs Of Servicing Electric Vehicle Battery Packs – MAPconnected Webinar

Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as:

-Deciding the battery service strategy that fits your business
-Costs & challenges associated with most common EV battery service needs
-Impact of the EV battery design on the cost and complexity of service

Speakers:
Dave Johnson, Former Global Director Service Engineering Operations – Ford Motor Company
Julie Johnson, Head of Market Development and Growth Strategy – Volta Trucks
Jason Ruban, Vice President, Business Innovation – Midtronics

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Costs and Service Challenges Of Transitioning to Eletric Vehicle battery Service

Featured Business Partner, Midtronics – Types of Training and Certification Required For Servicing EV Batteries

Automotive technicians play a critical role in ensuring the safe and efficient operation of electric vehicles, especially as it relates to maintenance and repairs. As the use of electric vehicles continues to grow, technicians need to have the right training and certification to work on these complex and advanced systems.

What types of training and certification should technicians have for working on electric cars? It ranges from general mechanical knowledge to specialized high-voltage handling skills, and a healthy dose of computer skills too.

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