🚀Join the Leading Peer Network – Now Accepting New Members! 🚀
Tap into a member-driven, insight-packed community built around your priorities.
Save your spot now for this free event!
Recall, Customer Campaigns & Legal Xchange Group Meetup | 75-minutes Virtual
Vehicle Buyback Management & Accountability
Reduce costs. Improve customer trust. Strengthen accountability.
Join an exclusive Round Robin focused on proactively preventing vehicle buybacks from an operational perspective. This collaborative benchmarking session is open to OEMs, dealers, suppliers, customer care, and field leaders to share real-world challenges, solutions, and performance insights.
Discussion Highlights:
- Root cause analysis beyond the component failure — documentation gaps, diagnosis errors, parts availability, and process breakdowns
- Leveraging DMS data, RO recap reviews, and technology to identify patterns early
- 30-60-90 day repeat visit monitoring and proactive escalation strategies
- Reporting metrics and KPIs that drive accountability
- Coaching and feedback loops across Service Advisors, Technicians, Parts, Customer Care, OEM, and suppliers
Participants will benchmark prevention strategies, explore accountability without friction, and walk away with actionable insights to reduce buybacks and improve customer satisfaction.
Shift from reacting to buybacks — to preventing them.
✅ Xchange Group Brochure Member Packages Download
What Makes These Groups Different?
- Approved participation to ensure open, relevant dialogue
- MAPconnected membership required
- 4 facilitated benchmarking sessions per year – virtual (Feb, May & August) + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
- Benchmark-driven agendas focused on peer comparison, not theory
- Give-and-take engagement model—all participants contribute
- MAPconnected facilitation to keep discussions structured, compliant and actionable
Current Xchange Groups forming:
- Financial Products & Insurance
- Parts Return & Quality Analysis
- Warranty Administration
- Recall, Customer Campaigns & Legal
- Purchasing & Supplier Cost Sharing
- TAC Technical Assistance Centers
Spots are limited – secure your membership today!
