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Managing The Impact Of New State Laws on Warranty Reimbursement Processes | Meetup #1 | 75-minutes Virtual
Explore how OEMs are adapting warranty claims processing to new state laws, from labor rate data access and “reasonable compensation” criteria to parts pricing updates and cross-functional governance.
- What process challenges arise when paying claims, parts, and labor at retail rates?
- Can claims continue to be processed automatically, or is manual intervention required?
- What methods are used to access retail labor rates, including APIs from data providers?
- By what criteria is a labor rate evaluated as “reasonable compensation”?
- How have parts pricing and systems changed to comply with new laws?
- What governance or change-management approaches are used to manage these updates across teams?
- What strategies are being used to maintain payment consistency despite these changes?
- In what ways has the labor rate approval process evolved, and what gaps remain?
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What Makes These Groups Different?
- Approved participation to ensure open, relevant dialogue
- MAPconnected membership required
- 4 facilitated benchmarking sessions per year – virtual (Feb, May & August) + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
- Benchmark-driven agendas focused on peer comparison, not theory
- Give-and-take engagement model—all participants contribute
- MAPconnected facilitation to keep discussions structured, compliant and actionable
Current Xchange Groups forming:
- Financial Products & Insurance
- Parts Return & Quality Analysis
- Warranty Administration
- Recall, Customer Campaigns & Legal
- Purchasing & Supplier Cost Sharing
- TAC Technical Assistance Centers
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