Round Robin

Warranty Administration Xchange Group

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Managing The Impact Of New State Laws on Warranty Reimbursement Processes | Meetup #1 | 75-minutes Virtual

Explore how OEMs are adapting warranty claims processing to new state laws, from labor rate data access and “reasonable compensation” criteria to parts pricing updates and cross-functional governance.

  • What process challenges arise when paying claims, parts, and labor at retail rates?
  • Can claims continue to be processed automatically, or is manual intervention required?
  • What methods are used to access retail labor rates, including APIs from data providers?
  • By what criteria is a labor rate evaluated as “reasonable compensation”?
  • How have parts pricing and systems changed to comply with new laws?
  • What governance or change-management approaches are used to manage these updates across teams?
  • What strategies are being used to maintain payment consistency despite these changes?
  • In what ways has the labor rate approval process evolved, and what gaps remain?

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✅ Xchange Group Brochure Member Packages Download

What Makes These Groups Different?

  • Approved participation to ensure open, relevant dialogue
  • MAPconnected membership required
  • 4 facilitated benchmarking sessions per year – virtual (Feb, May & August) + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
  • Benchmark-driven agendas focused on peer comparison, not theory
  • Give-and-take engagement model—all participants contribute
  • MAPconnected facilitation to keep discussions structured, compliant and actionable

Current Xchange Groups forming:

  • Financial Products & Insurance
  • Parts Return & Quality Analysis
  • Warranty Administration
  • Recall, Customer Campaigns & Legal
  • Purchasing & Supplier Cost Sharing
  • TAC Technical Assistance Centers

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