Wed
23rd
October 23, 2024 @ 12:00PM - 6:00PM ET

Recall, Customer Campaigns & Legal Roundtable 2024: Oct 23

10/23 12-6:00 pm – Purchased separately @ $495 or included in your MAIN SUMMIT 2 or 3-day Ticket. TOPICS: Recall, Customer Campaigns & Legal Roundtable: Categorizing Vehicle Recalls Based on Risk Factors Resolving Customer Cost Sharing Disputes Customer Care: Recall Execution Best Practices Dealer & Field Engagement
Thu
24th
October 24, 2024 @ 8:00AM - 4:00PM ET

EV Service, Operations & Aftersales Summit 2024: Oct 24

The Future Is Now. Unlock EV Service & Aftersales Opportunities Extend your stay from the Service & Warranty Lifecycle Summit OR just join us for the single event. 10/22-23 | Vehicle Service & Warranty Lifecycle Summit 10/24 | EV Service, Operations & Aftersales Summit Key topics to include: Exploring New Services & Revenue Generation For…
Thu
30th
January 30 @ 1:00PM - 2:00PM ET

Dealer Engagement In Warranty Metrics Round Robin

Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 1st Virtual Round Robin, where we’ll delve into Dealer Engagement in Warranty Metrics. Join us for a dynamic session to explore peer-driven performance insights and cover: Proactive Management: Are your dealers actively tracking and managing their warranty…
Thu
20th
February 20 @ 3:00PM - 4:00PM ET

Vehicle Owner Electronic Recall Communications Round Robin

Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 2nd Recall, Customer Campaigns & Legal Virtual Round Robin, where we’ll delve into the new regulations. Join us for a dynamic session to explore peer-driven performance insights and cover: Vehicle Owner Electronic Recall Communications Round Robin NHTSA…
Thu
27th
February 27 @ 3:00PM - 4:00PM ET

AI Service & Warranty Lifecycle Management Think Tank Meetup

Be there Thursday, 2/27 3-4pm ET for the first meet-up! MAPconnected launches AI-SWLM Think Tank to promote AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Click to download the brochure & request an invite. Mission Statement: To leverage AI technologies to revolutionize Service and Warranty Lifecycle Management, reducing costs, improving efficiency,…
Thu
3rd
April 03 @ 3:00PM - 4:00PM ET

AI Service & Warranty Lifecycle Management Think Tank Meetup

Join us for the 2nd meetup of MAPconnected’s AI-SWLM Think Tank promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Agenda Highlights: 🚀 Two Deep Dive AI Case Studies 🤝 Facilitated Discussions Following Each Deep Dive Featured Deep Dive AI Project Hosts: STELLANTIS – Global Director, Customer Care Performance & Strategy:…
Tue
15th
April 15 @ 1:00PM - 2:00PM ET

PreDefined Repair Codes: Advantages and Potential Pitfalls Round Robin

Become Smarter By Unlocking The Potential Of MAPconnected’s Engagement Tools! Join our 4th Virtual Round Robin, focusing on the use and advantages of PreDefined Repair Codes (PDRs). What are PDRs? PreDefined Repair Codes (PDRs) are bundled service codes used to streamline repair processes. For instance, a retail repair code like 7500K for an oil change…
Thu
24th
April 24 @ 3:00PM - 4:00PM ET

Motor Vehicle Companion App Landscape Round Robin

With the growing emphasis on connectivity and seamless integration with the lifestyles of today’s consumers, in this round robin session we will benchmark vehicle mobile applications across OEMs, understand the successes and complexities of incorporating service and warranty processes into the app, and discuss the potential complexities of having various DMS providers across dealerships. What…