January 30 @ 1:00PM - 2:00PM ET
Dealer Engagement In Warranty Metrics Round Robin
Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 1st Virtual Round Robin, where we’ll delve into Dealer Engagement in Warranty Metrics. Join us for a dynamic session to explore peer-driven performance insights and cover: Proactive Management: Are your dealers actively tracking and managing their warranty…
February 20 @ 3:00PM - 4:00PM ET
Vehicle Owner Electronic Recall Communications Round Robin
Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 2nd Recall, Customer Campaigns & Legal Virtual Round Robin, where we’ll delve into the new regulations. Join us for a dynamic session to explore peer-driven performance insights and cover: Vehicle Owner Electronic Recall Communications Round Robin NHTSA…
February 27 @ 3:00PM - 4:00PM ET
AI Service & Warranty Lifecycle Management Think Tank Meetup
Be there Thursday, 2/27 3-4pm ET for the first meet-up! MAPconnected launches AI-SWLM Think Tank to promote AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Click to download the brochure & request an invite. Mission Statement: To leverage AI technologies to revolutionize Service and Warranty Lifecycle Management, reducing costs, improving efficiency,…
April 03 @ 3:00PM - 4:00PM ET
AI Service & Warranty Lifecycle Management Think Tank Meetup
Join us for the 2nd meetup of MAPconnected’s AI-SWLM Think Tank promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Agenda Highlights: 🚀 Two Deep Dive AI Case Studies 🤝 Facilitated Discussions Following Each Deep Dive Featured Deep Dive AI Project Hosts: STELLANTIS – Global Director, Customer Care Performance & Strategy:…
April 15 @ 1:00PM - 2:00PM ET
PreDefined Repair Codes: Advantages and Potential Pitfalls Round Robin
Become Smarter By Unlocking The Potential Of MAPconnected’s Engagement Tools! Join our 4th Virtual Round Robin, focusing on the use and advantages of PreDefined Repair Codes (PDRs). What are PDRs? PreDefined Repair Codes (PDRs) are bundled service codes used to streamline repair processes. For instance, a retail repair code like 7500K for an oil change…
April 24 @ 3:00PM - 4:00PM ET
Motor Vehicle Companion App Landscape Round Robin
With the growing emphasis on connectivity and seamless integration with the lifestyles of today’s consumers, in this round robin session we will benchmark vehicle mobile applications across OEMs, understand the successes and complexities of incorporating service and warranty processes into the app, and discuss the potential complexities of having various DMS providers across dealerships. What…
May 07 @ 9:00AM - May 08 @ 1:00PM ET
Bridgestone Americas Hosts Club Study: Unlocking Cost Efficiency: Smarter Warranty, Parts Return & Repair Strategies
Bridgestone Americas has extended a warm invitation to the MAPconnected Warranty, Aftersales & Aftercare Services Network for our 3rd annual facilitated Club Study on May 7-8 at their headquarters in Nashville, TN. The event will feature 1.5 days of facilitated benchmarking, a Bridgestone/Firestone Distribution Center tour and a Networking Dinner. Our 2024 annual Club Study…
May 08 @ 1:00PM - 8:00PM ET
AI Service & Warranty Lifecycle Management Think Tank Meetup
MAPconnected’s AI-SWLM Think Tank will meet onsite at the Bridgestone Firestone Distribution Center from 11:30am to 4:30pm, with a Networking Dinner to follow. Please feel free to join the group earlier in the day, starting at 8:00am if you wish. Agenda: Thursday, May 8 (8am – 8pm) Bridgestone/Firestone Distribution Center followed by Networking Dinner Morning…