🚗 “This is the new paradigm. The great leap forward in technology that will transform the industry like never before.” Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do. 📍 Hear more at the 2025 Vehicle Service & […]
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Upstream Proactive Quality Detection – Upstream Security
Accelerate resolution of vehicle quality issues with early detection and root cause investigations. Request Demo Purpose-Built Detection For Connected Vehicles & SDVs Proactive Detection and Root Cause Analysis With Upstream for Proactive Quality Detection automotive quality teams can monitor component performance and behavior, detect failures earlier and prioritize issues. Monitor Vehicle Components Identify vehicle component […]
Scaling Customer Value Through Mindset Shifts
🌍 “It was not just about systems. It was really about shifting mindset — ownership, accountability, and customer lifecycle value.” Chrystelle Lachance shares how rethinking culture and mindset empowered teams, scaled efficiency, and boosted customer satisfaction while maintaining local empowerment. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: […]
Where are we meeting up next? – Vehicle Service and Warranty Lifecycle Management Discussion Threads
Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link
Consistency vs. Flexibility: Finding the Balance
🌐 “Consistency came from shared KPIs, workflows, and a unified platform — but success also meant respecting cultural differences.” Chrystelle Lachance explains how balancing global consistency with local flexibility empowered teams, improved alignment, and built stronger results across markets. 📍 Hear more at the 2025 Vehicle Service & Warranty Lifecycle Summit. 👉 Register now: #MAPconnected […]
The Flatbed Requirement: EV Towing Procedures and Risks
Electric vehicles roll into service departments for all sorts of reasons including software glitches, dead 12-volt batteries, collision repairs, and high-voltage concerns. But before any of that work begins, many EVs take a detour to a tow operator’s flatbed. And unlike ICE vehicles, the towing requirements for EVs aren’t simply recommendations. They’re safety precautions that […]
Under Pressure: Why After-Sales Quality Strategies Must Evolve in the Age of Connected Vehicle Data and AI – Vehicle Service and Warranty Lifecycle Management Community Articles & Posts
Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link
AISWLM Roadmaps: All 5 Use Cases
📩 Want the full recordings + slides? Request here: 🎟 Meet these AI providers live at the Vehicle Service & Warranty Lifecycle Summit (Oct 20–22, 2025 • Sheraton Detroit Novi) and talk through POCs. Register: Buy 1, Get 1 Free for qualified OEMs, Dealers & Warranty Processors — use code AI-SWLM5025. #AISWLM #MAPconnected #WarrantyLifecycle #Quality […]
Service Advisor for Customer Self Service
Your trusted Advisor for reliable answers and recommendations for all service needs Get answers effortlessly through a natural, conversational interaction that feels as intuitive as speaking with a person. Embrace the power of AI and elevate your service delivery with Service Advisor. SCHEDULE YOUR DEMO TODAY 📆 Source link
Pre-Defined Repair Codes: Is anyone using them? – Vehicle Service and Warranty Lifecycle Management Discussion Threads
Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link