First 2026 Summit Speakers: Meet 4 Leaders Shaping the Lifecycle
The first 2026 Summit speakers bring four distinct perspectives into one room: warranty recovery, global warranty leadership, customer quality engineering and automotive technology. Together, they reflect the cross-functional reality of the service and warranty lifecycle. MAPconnected is pleased to welcome Daryl Kreskowiak of Stellantis, Graham Swan of Cummins, James Kiriazes of Bridgestone Americas and Jordan […]
Financial Products & Insurance Benchmarking: The Numbers Are the Outcome. The Structure Is the Story.
OEM peers are moving beyond attach rates and portfolio results to examine the choices underneath them: risk ownership, governance, product mix, stakeholder alignment and how value is measured across the lifecycle. Financial Products & Insurance Benchmarking must look beyond attach rates and portfolio results to examine the structural decisions that shape program performance, dealer confidence, […]
2026 Summit Speakers: 4 Powerful Voices Join MAPconnected
MAPconnected is proud to announce the next set of speakers joining the 6th annual Service & Warranty Lifecycle Summit, bringing diverse industry perspectives from global customer care, heavy-truck warranty operations, and a new EV startup company. This week we are highlighting: Tim Turvey, former Global Vice President, Customer Care & Aftersales, General Motors Peter Dentler, […]
Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks
MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants explored evolving processes, KPI frameworks, governance models, and best practices shaping the future of service, warranty, quality, and supplier operations.
AI-SWLM Think Tank Showcase Series: Watch All Four Sessions
Explore all four AI-SWLM Think Tank Sponsored Showcase recordings featuring OEMs and technology leaders sharing practical AI applications across warranty, quality, claims, and service lifecycle management.
MAPconnected Club Study 2026 Logisnext Americas Houston
Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics Rethinking Warranty Assessment and Claim Submissions in an Era of Connected Products, AI, and Automation The Best Warranty Claim Is the One That Never Happens The MAPconnected Club Study at Logisnext Americas brought together OEM warranty, service, quality, and aftersales leaders to explore a challenge facing every manufacturer: […]
How Leading OEMs Are Rethinking Supplier Recovery, Cost Sharing, and Warranty Accountability
Purchasing & Supplier Cost Sharing Leadership Xchange Group Meetup #2 Supplier Recovery Models: Benchmarking What’s Working, What’s Challenging, and Where the Industry Is Heading Warranty recovery may seem straightforward on the surface: identify responsibility, calculate costs, and recover expenses from suppliers. In practice, however, the process is far more complex. During the latest Purchasing & […]
AI in Warranty: Claims Accuracy with Circuitry.ai & CARS Protection Plus
AI in warranty is moving from concept to execution. In this AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore real-world applications improving claims accuracy, operational consistency, and decision-making across warranty workflows.
Benchmarking the Realities Behind Technical Support & Warranty Operations – TAC Leadership Xchange Group Meetup #2
Warranty operations may appear straightforward from the outside, but the second 2026 TAC Leadership Xchange Group meetup reinforced just how interconnected technical support, diagnostics, training, warranty governance, and dealer operations have become. Leaders from Ford Motor Company, Hyundai Motor America, Hyundai Canada, Kia America, Toyota Motor North America, Winnebago, and other participating organizations continued exploring […]
Defining A Robust Parts Analysis Process & Logistics Cost Control – Parts Return & Quality Analysis Leadership Xchange Group Meetup #2
OEM leaders from Ford, Hyundai, Kia, Toyota, Winnebago, and others benchmarked how TAC operations are evolving across diagnostics, technician support, warranty governance, and dealer operations—highlighting the growing role of metrics, integrated data, and operational alignment.