SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
Connect. Collaborate. Benchmark.

Category: Events

Testimonial Spotlight: Building Connections with Carlos Hernandez – Sogefi

Insights from the 2024 Vehicle Service & Warranty Lifecycle Summit

The 2024 Vehicle Service & Warranty Lifecycle Summit brought together industry peers to share knowledge and solutions for enhancing service lifecycle and warranty processes. This event provided a unique platform for collaboration, education, and inspiration.

As we look forward to the 2025 summit, explore this testimonial to gain insights into the incredible value MAPconnected Annual Membership and this Annual Summit offers. Don’t miss your chance to join us!

Carlos Hernandez of Sogefi reflected on the value of connecting with peers who understand the unique challenges of warranty management. As both an attendee and a speaker, Carlos emphasized the importance of learning from others, both in formal presentations and through personal interactions.

In his testimonial, Carlos shared his excitement about presenting on a topic he’s passionate about and expressed gratitude for the collaborative environment at the 2024 summit. His experience highlights the value of this event in fostering meaningful professional relationships.

Join us at the 2025 summit to experience the same collaborative spirit!

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Testimonial Spotlight: We are committed to helping reduce warranty spend with Ryan Sweeney – Midtronics

Click The Video Testimonial Below From The 2024 Vehicle Service & Warranty Lifecycle Summit

Once again EV topics were plentiful on the 2024 Vehicle Service & Warranty Lifecycle Main Summit agenda as well as a full summit geared to EV Service, Operations & Aftersales.

Ryan Sweeney, Global Head of Marketing at Midtronics provides a testimonial to their past 2 years’ sponsorship because of their commitment to help reduce warranty spend for the motor vehicle industry through their EV battery solutions.

Explore his testimonial below. Make sure to put October 20-22, 2025 on your calendar for the 5th annual at the Sheraton Detroit Novi.

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Testimonial Spotlight: Sponsoring MAPconnected Aligns With Our Commitment To The Automotive Industry. Insights with Simran Tayal – Tavant

Click Video Testimonial Below From The 2024 Vehicle Service & Warranty Lifecycle Summit

The 2024 Vehicle Service & Warranty Lifecycle Summit united leaders and innovators to enhance automotive service and warranty processes through collaboration, education, and inspiration.

Simran Tayal, Tavant’s Marketing Director, passionately explained why they remain loyal exhibitors at the summit year after year. She describes the Summit as an unparalleled platform, a unique convergence of industry leaders, innovative practitioners, and cutting-edge technology vendors—all under one roof. She emphasized the impeccable timing of the event, aligning seamlessly with the critical planning cycles for the upcoming year.

As we look forward to our 5th Summit Edition – October 20-22, 2025, please click to view the video to grasp the tremendous value of this event for unparalleled opportunities to learn, network, and innovate.

Plan ahead with us at the 2025 summit—don’t miss this must-attend event!

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Testimonial Spotlight: Exploring New Opportunities with Ken Wetzel – GGS

Click To The Video Testimonial From The 2024 Vehicle Service & Warranty Lifecycle Summit

MAPconnected provides year-round events and engagement tools for a growing network of vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Quality, Technical Services, and Customer Care management and support services. The network represents leading automotive, powersport, construction, agricultural, bus and truck OEMs, their retailers, distributors, parts manufacturers and services providers.

The finale event of the year is the Vehicle Service & Warranty Lifecycle Summit. Please click to view a testimonial from GGS Information Services, a first time sponsor on the incredible value offered.

Don’t miss out on joining us Oct 20-22, 2025 at the Sheraton Detroit Novi.

Ken Wetzel from GGS Information Systems shared his positive experience as a first-time exhibitor at the 2024 summit. Despite not being directly involved in warranty services, Ken discovered valuable opportunities to connect with prospective customers and partners.

Ken highlighted the intimate setting of the summit, which allowed for more meaningful interactions compared to larger trade shows. His testimonial underscores the summit’s versatility and its ability to bring value to diverse businesses in the automotive sector.

Discover similar opportunities at the 2025 summit—register now!

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Testimonial Spotlight: Bridging Perspectives with James Kiriazes – Bridgestone

Insights from the 2024 Vehicle Service & Warranty Lifecycle Summit

The 2024 Vehicle Service & Warranty Lifecycle Summit brought together industry leaders, practitioners, and innovators to share knowledge and solutions for enhancing automotive service and warranty processes. This event provided a unique platform for collaboration, education, and inspiration.

As we look ahead to the 2025 summit, explore these testimonials from the 2024 event to gain insights into the incredible value this gathering offers. Don’t miss your chance to join us next year for even more opportunities to learn, network, and innovate.

James Kiriazes from Bridgestone Americas praised the 2024 summit for its diverse mix of suppliers and OEMs, fostering a collaborative and insightful environment. As a recurring speaker, James shared how the event consistently delivers valuable content and enables targeted discussions.

In his testimonial, James expressed his appreciation for the opportunity to contribute to the conversation and to take home actionable insights from other speakers. His experience illustrates the summit’s unique role in advancing the service and warranty lifecycle.

Be part of the conversation at the 2025 summit—reserve your spot today!

More Info Here

Get Your Tis’ The Season Discounts Until 12/31

We are working hard to craft the 2025 MAPconnected event calendar, designed to help you reimagine your service and warranty strategy by harnessing the power of data, analytics, and next-generation service strategies through our Hub of Collaboration & Knowledge Exchange.  Moreover, we are excited to introduce new year-round member benefits and benchmarketing activites, ensuring continuous value and support.  
Exciting 2025 Annoucements:
AI-SWLM Think Tank Launch: Promoting AI Innovation, Eduction, Collaboration & Benchmarking in Service & Warranty Lifecycle Management.

3rd Annual Club Study hosted at Bridgestone Americas, Nashville TN including Parts’ Return Facility Benchmarking Tour planned for 2nd quarter. Previous Club Studys held 4/2024 at General Motors and 5/2023 at Navistar.   
 
5th Annual Service & Warranty Lifecycle Summit October 20-22 to be held at Sheraton Detroit Novi, MI.  
 
Tis’ The Season Discounts Available Only Through 12/31+ Annual Summit Ticket Offers As Low As $895 +

+ Club Study Tickets As Low As $995 +

+ $500 off Annual Memberships PLUS one (1) Free Annual Summit ticket +
Reserve your spot now and enjoy Tis’ The Season Discounts!
Ignite Your Potential 
With our dynamic ecosystem providing a treasure trove of insights and information.  Explore how MAPconnected’s engagement tools provide Members unparalleled opportunities to understand relative performance to improve, optimize and enhance your Warranty and Aftercare Lifecycle Chain.  
Download the 2025 MAPconnected Membership Packages 

What You Missed at Technical Services & Diagnostics Roundtable!

Innovative & Automative Driven Dealer Service & Warranty Lifecycle Operations

The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways:

Improving Technical Services To Deliver Better Service: The Warranty Manager from International Motors presented their guided diagnostics system, which uses a centralized repair template to provide up-to-date, step-by-step instructions for technicians. This system ensures consistency, meets warranty requirements, and speeds up claim approvals. By integrating data from various sources, it offers thorough diagnostics and has automated 90% of campaign claim payments, saving $250,000 in six months.

12V EV & SafetyPower Diagnostics: An Often Forgotten PartThe low-voltage SafetyPower™ system in EVs is powered by a low-voltage battery which ensures critical vehicle functions operate safelyand reliably. The Quality Engineering Manager at Subaru of America along with EV Platform Manager at Midtronics explained SafetyPower™importance, consequences of neglect, and maintenance tips for low-voltage batteries in EVs.

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Breaking Barriers to EV Adoption As New Service & Customer Sources Are Created: The Role of Dealers in the EV Revolution

Electric vehicles (EVs) present unique challenges and opportunities for dealerships. In this summit highlight, industry experts dive into the critical role of dealers in overcoming EV adoption barriers and creating success stories:

  • Addressing Key Barriers: Charging infrastructure, cost of ownership, range anxiety, and battery concerns.
  • Dealer Impact: How well-trained teams and in-store expertise are building customer trust and driving EV vehicle and aftercare services sales.
  • Employee Value: Prioritizing employee safety and education as essential to the EV transition.

Learn how dealerships are turning challenges into opportunities in the rapidly growing EV market. Watch now!

Transforming Recalls into Customer Opportunities: Insights from this year’s Summit

Discover how recalls can be reimagined as a powerful customer engagement tool. In this highlight from the Vehicle Service & Warranty Lifecycle Summit, experts discuss strategies to:

  • Turn recalls into opportunities to reconnect with customers and build loyalty.
  • Simplify outreach with effective communication tools like phone calls and clear calls-to-action.
  • Leverage innovative solutions like mobile vans for repairs, prioritizing customer convenience.

Watch this clip to learn how brands like Ford, GM, Stellantis and others are creating happier, more engaged customers through transparency and convenience.