TAC Leadership Xchange Group: Advancing Diagnostics, Governance, and Performance Benchmarking
Across industries, TAC effectiveness is increasingly defined not just by responsiveness, but by resolution quality, data integration, governance clarity, and downstream impact on dealers and field teams. You are not going to want to miss the next TAC virtual meetup…. Reserve your spot here now **Not a member? Take a test drive for just $295.00 […]
Fixing the Leak in Warranty: What We Heard From Stellantis & ServiceNow at the AI-SWLM Think Tank Kickoff
Key takeaways from the AI-SWLM Think Tank kickoff, where 12 OEMs and industry leaders explored practical strategies to reduce warranty leakage, improve claims execution, and apply AI across aftercare operations.
AI-SWLM Think Tank Launches Showcase Series on AI in the Service & Warranty Lifecycle
AI in the service and warranty lifecycle has shifted from future potential to real-world execution. Through the AI-SWLM Think Tank and Sponsored Showcase Series, OEMs, suppliers, and technology leaders are sharing practical case studies that reduce warranty cost leakage, improve claims accuracy, detect issues earlier, and turn fragmented data into actionable intelligence.
From Claims Leakage to Continuous Intelligence: What’s Next in AI-SWLM
Explore how OEMs are applying AI across the warranty lifecycle to reduce claims leakage, improve quality, and move toward continuous intelligence. Join upcoming AI-SWLM Think Tank sessions featuring Stellantis, ServiceNow, and Upstream.
Xchange Groups Round 2: Continuing the Conversation
Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.
Financial Products Programs: Structure Is Only the Starting Point
Financial product programs are already in place across many OEMs, but understanding whether they are delivering the right outcomes is the next challenge. In the upcoming Financial Products & Insurance Xchange Group, leaders from AGCO, Mitsubishi Logisnext, Gibson, Kia, Polaris, and Cummins will benchmark attach rates, profitability, and portfolio strategy to compare how performance aligns with program structure.
Fixing the Hidden Margin Leak in Warranty Claims
Warranty leakage often isn’t caused by policy—it’s caused by execution across disconnected systems, manual reviews, and fragmented workflows. In an upcoming MAPconnected webinar discussion with Stellantis & ServiceNow, OEM leaders will examine how manufacturers are reducing claim leakage and improving margin across the warranty lifecycle.
How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions
Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session
OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange session explored turning returns from a cost center into strategic quality intelligence.
Why Technical Support Is Becoming an Operations Discipline
What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.