Parts Return and Quality Analysis Meetup 3
When “No Trouble Found” Is Not The End Of The Parts Return Story Parts return analysis can end with three words: “no trouble found.” On the bench, the component behaves as expected. In the field, the story may be less tidy. A customer has returned. Technician notes describe an intermittent condition. Repair history points to […]
From The Hotline To The Claim: Meet 6 New Summit Speakers
Meet 6 newly confirmed speakers bringing technical support, advanced diagnostics, warranty strategy, repair-quality analysis, and claims decision-making to the 6th annual Service & Warranty Lifecycle Summit.
5 Summit Xchange Group Topics Put Operating Questions On The Table
Five working conversations at the Service & Warranty Lifecycle Summit examine TAC quality signals, warranty KPIs, connected data, supplier recovery and software-led parts analysis.
Warranty Administration Xchange Group Meetup #3: Moving from Claim Review to Claim Integrity
Warranty Administration claim integrity does not improve by reviewing every claim more aggressively. It improves when teams can identify the claims and patterns that genuinely deserve attention. A claim can look reasonable on its own while concealing a larger pattern: mileage rooled back to bring a vehicle inside warranty, a repair claimed against the wrong […]
The Summit Conversation Expands: Meet 6 More Industry Leaders
The Service & Warranty Lifecycle Summit speakers continue to expand the range of operating perspectives coming together in Detroit. MAPconnected is pleased to introduce 6 more leaders joining the 6th annual Service & Warranty Lifecycle Summit, taking place October 19–21 at The Westin Southfield Detroit. This group connects OEM warranty operations, customer and product research, […]
TAC Metrics: Moving Beyond Call Center Numbers to Measure What Really Matters
TAC metrics must measure more than call volume, response times and cases closed. The third meetup of the MAPconnected Technical Assistance Centers (TAC) Leadership Xchange Group brought OEM leaders back together around a more consequential question: How do we measure whether a TAC is truly successful? A Technical Assistance Center is not simply processing contacts. […]
6 More Summit Speakers Connect Warranty Strategy, Data and Operations
Summit speakers do more than fill an agenda. The strongest lineups bring together people who see different parts of the same operating system and can help an audience understand where decisions connect. MAPconnected is pleased to introduce 6 more voices joining the 6th annual Service & Warranty Lifecycle Summit, taking place October 19–21 at the […]
6 New Voices Strengthen the 2026 Service & Warranty Lifecycle Summit
What the New 2026 Service & Warranty Lifecycle Summit Speakers Bring to the Conversation The 2026 Service & Warranty Lifecycle Summit continues to grow with six additional leaders joining the speaker community. Their experience spans customer service, consumer technology policy, warranty management, data intelligence and AI, financial products, program design and warranty performance. Taking place […]
The Recovery Chain: Why Internal Alignment Matters as Much as the Recovery Model
Supplier recovery alignment begins before a recovery decision ever reaches a supplier. That was the central takeaway from the third Purchasing & Supplier Cost Sharing Xchange Group meetup, which brought together leaders from Stellantis, General Motors, Ford, Toyota, Cummins, Logisnext, Volkswagen and Bridgestone to benchmark internal stakeholder alignment and its effect on warranty recovery. The […]
2026 Summit Speakers: 4 Powerful Voices Join MAPconnected
MAPconnected is proud to announce the next set of speakers joining the 6th annual Service & Warranty Lifecycle Summit, bringing diverse industry perspectives from global customer care, heavy-truck warranty operations, and a new EV startup company. This week we are highlighting: Tim Turvey, former Global Vice President, Customer Care & Aftersales, General Motors Peter Dentler, […]