Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link
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AISWLM Roadmaps: All 5 Use Cases
📩 Want the full recordings + slides? Request here: 🎟 Meet these AI providers live at the Vehicle Service & Warranty Lifecycle Summit (Oct 20–22, 2025 • Sheraton Detroit Novi) and talk through POCs. Register: Buy 1, Get 1 Free for qualified OEMs, Dealers & Warranty Processors — use code AI-SWLM5025. #AISWLM #MAPconnected #WarrantyLifecycle #Quality […]
Service Advisor for Customer Self Service
Your trusted Advisor for reliable answers and recommendations for all service needs Get answers effortlessly through a natural, conversational interaction that feels as intuitive as speaking with a person. Embrace the power of AI and elevate your service delivery with Service Advisor. SCHEDULE YOUR DEMO TODAY 📆 Source link
Pre-Defined Repair Codes: Is anyone using them? – Vehicle Service and Warranty Lifecycle Management Discussion Threads
Customer Care Customer Service Dealer Performance and Audits Fixed Operations Operations and Strategy Extended Service Contracts Finance and Data Analytics Legal and Compliance Recall Marketing Quality Sales and Business Development Supply Chain Technical Services Warranty Claims, Appeals and Quality Control Warranty Parts Return Center This field may be seen by All Members Source link
USMCA review: 5 supply chain issues the US plans to address
Listen to the article 8 min This audio is auto-generated. Please let us know if you have feedback. The United States has officially set its negotiating position ahead of next summer’s review of the United States-Mexico-Canada Agreement: secure changes to the deal before agreeing to any extension. “The USMCA has been successful to a degree,” […]
October 2025 US Cutting Tool Orders Total $250.1M, Up 14.7% From October 2024
Shipments of cutting tools, measured by the Cutting Tool Market Report, a collaboration between AMT – The Association For Manufacturing Technology and the U.S. Cutting Tool Institute (USCTI), totaled $250.1 million in October 2025. Orders increased 12.7% from September 2025 and 14.7% from October 2024. Year-to-date shipments trended positively for the first time this year […]
MAPconnected Summit 2025
“AI is only as powerful as the decisions it can help your teams make. In this Post-Summit session highlight, Ed Allen, Manufacturing Industry Lead at Pega, breaks down what it really takes to operationalize AI inside warranty, service, and lifecycle teams: 🔸 AI that augments human judgment 🔸 AI that makes repetitive decisions automatically 🔸 […]
Most OEMs don’t fail at AI because of technology. They fail because of organization.
In Part Two of our MAPconnected Service & Warranty Lifecycle Network Summit interview, Arnon Shafir, VP of Business Development at Upstream Security, pulls the conversation out of theory and straight into the hardest part of transformation: making AI real inside the enterprise. This isn’t about “adding a tool.” It’s about changing how quality, warranty, and […]
Why AI Fails in Aftersales | MAPconnected Service and Warranty Lifecycle Summit
Why do so many AI initiatives in aftersales stall before delivering real impact? In this MAPconnected Service & Warranty Lifecycle Network Summit feature, Arnon Shafir of Upstream Security explains why the biggest barriers to AI success aren’t technical — they’re organizational. This short discussion explores leadership expectations, operational change, and why curiosity may be the […]
MAPconnected Summit 2025 – Plante Moran
Research Study | OEM–Supplier Relationship Influence on Warranty Performance Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]