June 16, 2026 Newsletter
24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle
Signals Are Everywhere. Action Is Harder.
The challenge facing many organizations today isn’t a lack of data—it’s knowing how to turn signals into action. Across warranty, service, quality, and engineering teams, leaders are working to improve how information flows from diagnostics and field performance to claims decisions, supplier recovery, and corrective action. This week’s CONNECT explores how peers are tackling that challenge through practical AI applications, connected data strategies, collaborative benchmarking, and hands-on examination of how warranty decisions are made in practice.
Get Engaged: Your next breakthrough is sitting in the next peer conversation
Read on for:
- Happening This Week Club Study & AI-SWLM Think Tank Meetup Houston June 17-18
- GET WARRANTY STUDY 30+ claim entry and workflow screenshots across industries
- Join NEW Leadership Xchange Group: Field Services Connected Data
- Get the BLOG from Purchasing & Supplier Cost Sharing May Meetup
- Get the Recording CARS Protection Plus & Circuitry.ai Case Study – AI-SWLM Think Tank
- Nextup Events: View the full MAPconnected events lineup and register
Join Us at MAPconnected’s Upcoming Events
We are really looking forward to the intimate engagement with nearly 25pp attending where we’ll dissect real warranty decisions in the wild—diagnostics, repairs, claims, adjudication, quality, recovery, and more. The real value is being in the room to pressure-test your approaches alongside your peers, however, if you had to miss it, don’t worry: we’ll be releasing key takeaways, including an AI‑SWLM Think Tank insights report.
New! Leadership Xchange Group July 21
As connected vehicle data volumes continue to grow, manufacturers face a critical challenge: turning diagnostics, service intelligence, repair insights, and field data into faster issue resolution and more effective quality action. This new peer benchmarking forum brings together senior leaders to compare how OEMs identify emerging concerns, prioritize field actions, improve diagnostic effectiveness, and connect operational data to engineering decision-making.
Participants will explore how leading organizations structure end-to-end processes that link field performance, diagnostics, repairs, service operations, and engineering—ensuring quality issues are not only detected earlier, but resolved with greater speed, consistency, and measurable impact.
Recently retired Ford Motor Company Global Lifetime Warranty Leader, Jennifer Jones Wheeler has agreed to help launch and host this Xchange Group scheduled to meet initially virtually on July 21.
Get The Full Recap of Meetup #2:
Recovery Models, Supplier Alignment & What's Next
How do leading organizations define warranty cost, manage supplier recovery, and measure effectiveness? Those questions drove a candid discussion during the second Purchasing & Supplier Cost Sharing Xchange Group meetup, where participants compared recovery methodologies, supplier engagement strategies, technical factor approaches, and performance metrics.
The conversation also revealed a common theme: successful recovery efforts depend on strong internal alignment across engineering, purchasing, finance, legal, quality, and parts-return teams. That insight led members to select Internal Stakeholder Best Practices as the focus of the next meetup on July 28.
CARS Protection Plus & Circuitry.ai Showcase: How AI Drives Claims Accuracy
For warranty and service contract providers, claims operations are where cost, complexity, and customer experience converge. AI can help solve the biggest challenges in this process by reducing manual effort, improving decision accuracy, accelerating adjudication, and giving claims teams the context they need to make faster, more consistent decisions.
Why Leaders Participate in MyWarrantyNetwork Events & Engagement Tools
- Access to session insights, recordings, and Think Tank initiatives
- Role-specific peer benchmarking across the service & warranty lifecycle
- Facilitated, executive-level discussions with direct peers
- Ongoing collaboration through the MyWarrantyNetwork Members Hub
- Peer benchmarking. Member-driven agendas. Real operational insight.
I’m happy to answer any questions as you consider which membership is the best fit for your organization. Email me at info@mapconnected.com or fill out an online form.
