Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

Service Warranty Lifecycle Summit

Vehicle Service & Warranty Lifecycle Annual Summit 2024: Oct 22-24

Analytics, Data, and Service: Fuel For A Customer-First Connected World

MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

Jonathan Kent

Tavant

IoT & Data Leader

Samantha Horton

Tavant

Enterprise Business Architect

Rick Willhite

PTC

Senior Sales Director

Michelle Taylor

UVeye

Sr. Director Customer Success

Jeff Ellis

Hyundai Motor America

Senior Group Manager Dealer Tech Support

Laura Kelly

Advantage Technical

Vice President, Vehicle Services Group

Brian Denney

Daimler Truck North America

Return Material Supervisor

Michael Murray

BizzyCar

Chief Development Officer

John Philbrook

Midtronics

Director Major Accounts Director

Jacky Lam

Tesla

Former Manager, Service Operations

Matt Weissenborn

General Motors

Assistant Manager Warranty Administration

Manny Gujral

Viaduct

Lead Solutions Architect

Brian Belloli

Viaduct

Chief Commercial Officer

Mat Kostrzewa

Bowman Auto Group

Service Manager

Kirsten Von Busch

Experian

Director of Automotive Product Marketing

Dan Dobbs

Ford Motor Company

Warranty Analytics Strategy

Lynn Wooley

MarketSource

Client Services Director

Umur Selek

Subaru of America

Remanufacturing Quality Engineering Manager

Jun Chung

Amber

Chief of Staff and Founding Team Member

Jeremy Stephens

Bozard Ford Lincoln

Remote Operations Director

Harald Wilhelm

AIAG

Vice President Quality Products & Services

Ron Butler

ESSPI

CEO

Steve Wyzykowski

TruVideo

OEM Relationships

Samantha Hoyt

Ford Motor Company

Field Academy Coach

Xin Liang

Kubota

Warranty Manager

Ayana James

Ford Motor Company

Model e CX Owner Success Manager

Steve Olejniczak

International Motors

Warranty Associate Director

Brian Engle

Amphenol

Director of Electrification

Ashok Kartham

Circuitry.ai

CEO

Angela Johnson

Plante Moran

Supplier Relations Analytics Principal

Rajib Bora

Xalt Energy Freudenberg e-Power Solutions

Vice President Field Services

Troy Kelsey

Nissan Group of North America

Senior Manager, Warranty Financial Operations

Joshua Linton

Midtronics

EV Platform Manager

Donald L. Thomas

City of Detroit

Fire Marshal

Scott Trantham

General Motors

Global Supplier Quality Manager

Carlos Hernandez

Sogefi

Quality Manager Technical Center

Brian Martensen

Rockwell Automation

Product Manager Plex

Eric Arnum

Warranty Week

Publisher

David Froning

SAS

Portfolio Manager Quality And Service Solutions

Ryan Maher

BizzyCar

CEO & Founder

Daniel Pullo

Stellantis

Global Customer Care Performance & Strategy Director

Eric Gillanders

Ford Motor Company

North America Recall Manager

Lisa Campbell

General Motors

National Warranty Manager

Bryce Cornet

Cox Automotive

Senior Manager for Supply Chain Logistics at EV Battery Solutions

Moheeb Murray

Bush Seyferth

Member

Nicholas Horan

Tweddle Group

Director, Global Business Solutions

Ray Roth

Stout

Director Disputes Claims & Investigations

Elena Ciccotelli

EVs For Everyone

Host & Producer

Austin Conroy

Rohrman Auto Group

Regional Fixed Operations Director

Wayne Mitchell

Sedgwick

Senior Vice President Global Business Development

Mike Roberts

MR Insights

former Global Warranty Strategy Manager, Ford Motor Company

Jose Clemente

General Motors

Manager GPSC Warranty Performance

Jennifer Jones Wheeler

Ford Motor Company

former Global Lifetime Warranty Chief

James Kiriazes

Bridgestone Americas

Director Customer Quality Engineering

Tony Smith

Canoo

former Director of Service Engineering

Kreg Kukor

Mentor Systems

Principal and Chief Engagement Officer

Location:

The Westin Southfield Detroit

Start:

October 21, 2024 2:00 pm ET

End:

October 24, 2024 5:00 pm ET

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