Annual Summit

Vehicle Service & Warranty Lifecycle Annual Summit 2024: Oct 22-24

Analytics, Data, and Service: Fuel For A Customer-First Connected World

MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

Speakers
GM Logo
Lisa Campbell GM Photo
Lisa Campbell
National Warranty Manager
General Motors
Bridgestone Logo
James Kiriazes
Director Customer Quality Engineering
Bridgestone Americas
Austin Conroy
Regional Fixed Operations Director
Rohrman Auto Group
ford
Eric Gillanders Ford Photo
Eric Gillanders
North America Recall Manager
Ford Motor Company
EVs Everyone
Elena Ciccotelli EVs for Everyone Photo
Elena Ciccotelli
Host & Producer
EVs For Everyone
Cox Automotive Logo
Bryce Cornet Cox Automotive
Bryce Cornet
Senior Manager for Supply Chain Logistics at EV Battery Solutions
Cox Automotive
Moheeb Murray
Member
Bush Seyferth
MRI MR Insights LLC
Mike Roberts
former Global Warranty Strategy Manager, Ford Motor Company and President
MR Insights
Tweddle Group Logo
Nicholas Horan Tweddle Photo
Nicholas Horan
Director, Global Business Solutions
Tweddle Group
Sedgwick Logo
Wayne Mitchell Sedgwick Photo
Wayne Mitchell
Global Director Sales and Marketing
Sedgwick
Ryan Maher
CEO & Founder
BizzyCar
Daniel Pullo
Global Customer Care Performance & Strategy Director
Stellantis
David Froning
Portfolio Manager Quality And Service Solutions
SAS
Canoo Logo
Tony Smith
former Director of Service Engineering
Canoo
GM Logo
Jose Clemente
Manager GPSC Warranty Performance
General Motors
Xin Liang
Warranty Manager
Kubota
Brian Martensen
Product Manager Plex
Rockwell Automation
Carlos Hernandez
Quality Manager Technical Center
Sogefi
GM Logo
Scott Trantham
Global Supplier Quality Manager
General Motors
Donald L. Thomas
Fire Marshal
City of Detroit
Midtronics Logo
Joshua Linton
EV Platform Manager
Midtronics
GM Logo
Angela Johnson
Manager, Business Intelligence, Global Purchasing & Supply Chain
General Motors
Brian Engle
Director of Electrification
Amphenol
ford
Ayana James Ford
Ayana James
Model e CX Owner Success Manager
Ford Motor Company
Troy Kelsey
Senior Manager, Warranty Financial Operations
Nissan Group of North America
International Logo
Bryan Tracy
Senior Manager Supplier Warranty & Product Review Center
International Motors
International Logo
Steve Olejniczak
Warranty Associate Director
International Motors
ford
Samantha Hoyt
Field Academy Coach
Ford Motor Company
Warranty Week Logo
Eric Arnum
Publisher
Warranty Week
Rajib Bora
Vice President Field Services
Xalt Energy Freudenberg e-Power Solutions
Steve Wyzykowski
OEM Relationships
TruVideo
Ron Butler
CEO
ESSPI
Ashok Kartham Circuitry
Ashok Kartham
CEO
Circuitry.ai
AIAG Logo
Harald Wilhelm
Vice President Quality Products & Services
AIAG
Jeremy Stephens
Remote Operations Director
Bozard Ford Lincoln
Stout logo
Ray Roth Stout Photo
Ray Roth
Director, Disputes, Claims, & Investigations
Stout
Jun Chung
Chief of Staff and Founding Team Member
Amber
Umur Selek
Remanufacturing Quality Engineering Manager
Subaru of America
Lynn Wooley
Client Services Director
MarketSource
Dan Dobbs
Former Process and Strategy Improvement Manager Global Warranty Operations /Auto Service Program Lead Instructor
Ford Motor Company/Monroe County Community College
Kirsten Von Busch
Director of Automotive Product Marketing
Experian
Mat Kostrzewa Bowman Chevrolet
Mat Kostrzewa
Service Manager
Bowman Auto Group
Manny Gujral
Lead Solutions Architect
Viaduct
GM Logo
Matt Weissenborn
Assistant Manager Warranty Administration
General Motors
Jacky Lam
Former Manager, Service Operations
Tesla
Midtronics Logo
John Philbrook
Director Major Accounts Director
Midtronics
Michael Murray
Chief Development Officer
BizzyCar
Brian Belloli
Chief Commercial Officer
Viaduct
Brian Denney
Return Material Supervisor
Daimler Truck North America
Laura Kelly
Director Customer Solutions
Advantage Technical
Hyundai
Jeff Ellis
Sr. Group Manager Warranty Technical Operations
Hyundai Motor America
Michelle Taylor
Sr. Director Customer Success
UVeye
Mentor System Logo
Kreg Kukor
Principal and Chief Engagement Officer
Mentor Systems
ptc warranty Logo
Rick Willhite
Senior Sales Director
PTC
Samantha Horton
Business Architect
Tavant
Jonathan Kent
IoT & Data Leader
Tavant
Sponsors