Vehicle Service & Warranty Lifecycle Annual Summit 2024: Oct 22-24

Analytics, Data, and Service: Fuel For A Customer-First Connected World

MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

Speakers

General Motors

National Warranty Manager

Bridgestone Americas

Director Customer Quality Engineering

Rohrman Auto Group

Regional Fixed Operations Director

Ford Motor Company

North America Recall Manager

EVs For Everyone

Host & Producer

Cox Automotive

Senior Manager for Supply Chain Logistics at EV Battery Solutions

Bush Seyferth

Member

MR Insights

former Global Warranty Strategy Manager, Ford Motor Company and President

Tweddle Group

Director, Global Business Solutions

Sedgwick

Global Director Sales and Marketing

BizzyCar

CEO & Founder

Stellantis

Global Customer Care Performance & Strategy Director

SAS

Portfolio Manager Quality And Service Solutions

Canoo

former Director of Service Engineering

General Motors

Manager GPSC Warranty Performance

Kubota

Warranty Manager

Rockwell Automation

Product Manager Plex

Sogefi

Quality Manager Technical Center

General Motors

Global Supplier Quality Manager

City of Detroit

Fire Marshal

Midtronics

EV Platform Manager

General Motors

Manager, Business Intelligence, Global Purchasing & Supply Chain

Amphenol

Director of Electrification

Ford Motor Company

Model e CX Owner Success Manager

Nissan Group of North America

Senior Manager, Warranty Financial Operations

International Motors

Senior Manager Supplier Warranty & Product Review Center

International Motors

Warranty Associate Director

Ford Motor Company

Field Academy Coach

Warranty Week

Publisher

Xalt Energy Freudenberg e-Power Solutions

Vice President Field Services

TruVideo

OEM Relationships

ESSPI

CEO

Circuitry.ai

CEO

AIAG

Vice President Quality Products & Services

Bozard Ford Lincoln

Remote Operations Director

Stout

Director, Disputes, Claims, & Investigations

Amber

Chief of Staff and Founding Team Member

Subaru of America

Remanufacturing Quality Engineering Manager

MarketSource

Client Services Director

Ford Motor Company/Monroe County Community College

Former Process and Strategy Improvement Manager Global Warranty Operations /Auto Service Program Lead Instructor

Experian

Director of Automotive Product Marketing

Bowman Auto Group

Service Manager

Viaduct

Lead Solutions Architect

General Motors

Assistant Manager Warranty Administration

Tesla

Former Manager, Service Operations

Midtronics

Director Major Accounts Director

BizzyCar

Chief Development Officer

Viaduct

Chief Commercial Officer

Daimler Truck North America

Return Material Supervisor

Advantage Technical

Director Customer Solutions

Hyundai Motor America

Sr. Group Manager Warranty Technical Operations

UVeye

Sr. Director Customer Success

Mentor Systems

Principal and Chief Engagement Officer

PTC

Senior Sales Director

Tavant

Business Architect

Tavant

IoT & Data Leader

Speakers

Sponsors