We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion for participant feedback and questions to help you understand your relative performance. Key topics to be covered: Flat Rate Manual (Labor Time Guide) integration with…

Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 1st Virtual Round Robin, where we’ll delve into Dealer Engagement in Warranty Metrics. Join us for a dynamic session to explore peer-driven performance insights and cover: Proactive Management: Are your dealers actively tracking and managing their warranty…

Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 2nd Recall, Customer Campaigns & Legal Virtual Round Robin, where we’ll delve into the new regulations. Join us for a dynamic session to explore peer-driven performance insights and cover: Vehicle Owner Electronic Recall Communications Round Robin NHTSA…

Be there Thursday, 2/27 3-4pm ET for the first meet-up! MAPconnected launches AI-SWLM Think Tank to promote AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Click to download the brochure & request an invite. Mission Statement: To leverage AI technologies to revolutionize Service and Warranty Lifecycle Management, reducing costs, improving efficiency,…

Join us for the 2nd meetup of MAPconnected’s AI-SWLM Think Tank promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Agenda Highlights: 🚀 Two Deep Dive AI Case Studies 🤝 Facilitated Discussions Following Each Deep Dive Featured Deep Dive AI Project Hosts: STELLANTIS – Global Director, Customer Care Performance & Strategy:…

Become Smarter By Unlocking The Potential Of MAPconnected’s Engagement Tools! Join our 4th Virtual Round Robin, focusing on the use and advantages of PreDefined Repair Codes (PDRs). What are PDRs? PreDefined Repair Codes (PDRs) are bundled service codes used to streamline repair processes. For instance, a retail repair code like 7500K for an oil change…

With the growing emphasis on connectivity and seamless integration with the lifestyles of today’s consumers, in this round robin session we will benchmark vehicle mobile applications across OEMs, understand the successes and complexities of incorporating service and warranty processes into the app, and discuss the potential complexities of having various DMS providers across dealerships. What…

MAPconnected’s AI-SWLM Think Tank will meet onsite at the Bridgestone Firestone Distribution Center from 11:30am to 4:30pm, with a Networking Dinner to follow. Please feel free to join the group earlier in the day, starting at 8:00am if you wish. Agenda: Thursday, May 8 (8am – 8pm) Bridgestone/Firestone Distribution Center followed by Networking Dinner Morning…