March 22, 2022 @ 11:00AM - 12:00PM ET
Warranty Data Collection For Claims Reporting
Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data? In addition to claim data, what other data do you link to the warranty claim? Diagnostic session…
May 18, 2022 @ 11:00AM - 12:00PM ET
Data Collection Collaboration to Support Parts Return Process Members
Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Subtopics to be discussed in Benchmark Round Robin: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made aware of each part that…
January 24, 2023 @ 3:00PM - 4:00PM ET
Providing Early Warranty Data To Stakeholders
Our 1st Benchmark Round Robin 2023 provides an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: In what ways, do you use warranty claim data before it achieves a paid or complete status? Do you use session file data from shop diagnostic equipment to search for and spot potential…
February 15, 2023 @ 3:00PM - 4:00PM ET
Good Versus Bad Claims Quality
Subtopics to be discussed in Benchmark Round Robin: What parts of the Work Order are used to complete a claim? Which specific elements of each section are validated by your systems: Header | Vehicle | Admin | Dealer Info | Repair | Parts Which specific elements are required vs. optional? What triggers a manual review…
March 21, 2023 @ 3:00PM - 4:00PM ET
Turning Warranty Data Into A Continuous Improvement Tool
Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Collecting and Analyzing Warranty Data Strategies Collaborating Between Warranty, Quality and Engineering Teams Risks and Challenges Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…
June 15, 2023 @ 3:00PM - 4:00PM ET
Using AI In Warranty Claims Adjudication
Subtopics to be discussed in Benchmark Round Robin opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Using Artificial Intelligence (AI) As An Anomaly Detection Tool Establishing AI/ML KPI’s, Rules And Other Tools Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…
January 30, 2024 @ 11:00AM - 12:00PM ET
Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair
Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…
February 22, 2024 @ 3:00PM - 4:00PM ET
The Next Frontier Of Vehicle Recall
Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risks and Costs Survey that all participants will complete. The survey will benchmark elements such as: Compliance Consumer Outreach Risk Mitigation Data Strategies Cost Recovery Stout will further…