Vehicle Service and Warranty LifecycleRoundtable

We worked with thought leaders to bring you an agenda designed by warranty chain executives that will reduce costs and friction and lead to enhanced product quality, brand loyalty and customer satisfaction.

Get your tickets before May 31st to save your spot (and some money). Prices will never be this low!

Designed by Warranty Chain Executives

2 business-critical days featuring an unrivaled, engaging experience covering:

Warranty & Quality Management

Technical & Field Service Operations

Service Plans & Parts

Connected Customer Care & Recall

MAPconnected’s summit will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases focused on streamlining and strengthening your Warranty Lifecycle Roadmap.

Leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

  • Warranty / Extended Warranty Chain
  • Engineering & Quality
  • Customer Care & Service
  • Recall
  • Technical & Field Services
  • Aftersales / Aftermarket
  • Supplier Parts Market
  • Supply Chain / Supplier Quality
  • Dealer Services
  • Manufacturing Sites: Quality / Operations
  • Service Operations / Fixed Ops
  • Marketing / Customer Experience / CX

No, but when you reserve your roundtable ticket this year, we are giving you free membership until the end of 2021!

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Quality, Engineering, Technical Services, and Customer Care Management and Support Services.

MAPconnected members benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum 24-7 providing unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships.

  • Exclusive online access to the MAPconnected members-only forum
  • Quarterly job function and topic specific benchmark events
  • MAPconnected engagement tools providing instant feedback to questions and ideas
  • Inclusion in facilitated club studies and survey exercises
  • Members united at the end-of-year MAPconnected Vehicle Service & Warranty Lifecycle Roundtable
  • Customized training and survey design services
  • Access to the official MAPconnected Business Resources and Member Directory

Why attend?

  • Differentiate your brand by using warranty to build better customer experiences
  • Discuss warranty of the future and global trends in a neutral environment
  • Increase Aftermarket service revenues and uptake using new tools and techniques for extended warranty, service contracts, claims processing and recalls
  • Enable cost competitiveness and simplify warranty processes
  • Transform service and support functions to prepare for enhanced quantity and quality across warranty chain lifecycle
  • Hear best practices to manage warranty risk management including pro’s and cons of options such as outsourcing, over-the-air updates
  • Participate in small industry-specific benchmarking discussions by job function

Featured Speakers


Senior Director Service Operations & Warranty
Audi of America


Director of Aftersales Dealer and Customer Support


VP, Integrated Warranty, Total Cost of Ownership and Uptime


Global Director, Innovation & Continuous Improvement Methodologies, Warranty
Nexteer Automotive


Warranty and Service Engineering Leader
GKN Automotive

For more information on additional speakers go to the speakers tab above in main menu.