Vehicle Service and Warranty LifecycleRoundtable

We are working with thought leaders to bring you an agenda designed by warranty chain executives that will reduce costs and friction and lead to enhanced product quality, brand loyalty and customer satisfaction.

Get your tickets before July 31st to save your spot (and some money). Prices will never be this low!

Designed by Warranty Chain Executives

2 business-critical days featuring an unrivaled, engaging experience covering:

Warranty & Quality Management

Technical & Field Service Operations

Service Plans & Parts

Connected Customer Care & Recall

MAPconnected’s roundtable will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases that will streamline and strengthen your Warranty Lifecycle Roadmap.

Who attends the Vehicle Service & Warranty Lifecycle Roundtable?

Leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

What job disciplines are relevant?

Warranty / Extended Warranty Chain
Engineering & Quality
Customer Care & Service
Recall
Technical & Field Services
Aftersales / Aftermarket
Supplier Parts Market
Supply Chain / Supplier Quality
Dealer Services
Manufacturing Sites: Quality / Operations
Service Operations / Fixed Ops
Marketing / Customer Experience / CX

Do I need to be a member to attend the roundtable?

No, but when you reserve your roundtable ticket this year, we are giving you free membership until the end of 2021!

What is the MAPconnected Membership Network?

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Quality, Engineering, Technical Services, and Customer Care Management and Support Services.

MAPconnected members benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum 24-7 providing unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships.

What are the benefits of membership?

Exclusive online access to the MAPconnected members-only forum
Quarterly job function and topic specific benchmark events
MAPconnected engagement tools providing instant feedback to questions and ideas
Inclusion in facilitated club studies and survey exercises
Members united at the end-of-year MAPconnected Vehicle Service & Warranty Lifecycle Roundtable
Customized training and survey design services
Access to the official MAPconnected Business Resources and Member Directory

Why attend?

Differentiate your brand by using warranty to build better customer experiences
Discuss warranty of the future and global trends in a neutral environment
Increase Aftermarket service revenues and uptake using new tools and techniques for extended warranty, service contracts, claims processing and recalls
Enable cost competitiveness and simplify warranty processes
Transform service and support functions to prepare for enhanced quantity and quality across warranty chain lifecycle
Hear best practices to manage warranty risk management including pro’s and cons of options such as outsourcing, over-the-air updates
Participate in small industry-specific benchmarking discussions by job function